Uterecht

Netherlands

Program/Delivery/Capability Management

1

As a Delivery Manager, you will be responsible for the project leadership for multiple clusters of projects, Quality timely delivery of the Client based projects, client engagements, Solutioning and stakeholder management.Responsibilities: Responsible for client engagement for the managing the multiple project clusters with the team size above 100 Drive the Digital Transformation and modern Agile Dev Ops execution Ensure delivery processes are efficient, cost effective and running the program in a profitable manner. Identify potential sales opportunities for the sales team. Support the Sales team in gathering requirements to develop a solution fit with a strong value proposition. Provide leadership and direction to the Delivery teams. Handle Operational issues related to the delivery center. Creative problem solver, able to build contingency plans and handle stressful situation with professionalism. Manages the performance of services to clients as agreed in the contract and assures that the service levels are achieved. Oversees the day-to-day operations of the Service Delivery teams as well as contract development, signing and tracking, and customer and vendor relationship management. Implements and updates current business processes which will maximize efficiency, productivity, and drive the delivery of products, goods, and services to customers in a quality and timely manner.Qualifications:1. At least 12+ years overall IT industry experience with at least 3+ years of relevant role experience.2. Should be Dutch local who has excellent spoken, written skills on both Dutch and English 3. Delivery readiness: Should have hands on experience in terms of managing identification of talent, either individual or squad-based construct along with coaching and mentoring of the squad before onboarding 4. Should have good experience and hands on in terms of a. Agile way of working and delivery should have delivered transformation programs end to end in either in SCRUM SPOTIFY using KANBAN OR STORY POINTS based techniquesb. Should have worked with the teams to help on estimation, agile ceremonies formulation along with creation of DOD and DOR for each squad c. Experience in terms of identification of potential impediments and focus on resolutions and should have practical hands-on experience on those 5. DEX: should have good experience on the followinga. Should be able to challenge the team and customer on either delivery execution, scope, timelines along with giving solutions that solve the problems. Should be thinking on feet kind of professional6. Solution Technology mind seta. Should have a good experience on backend, frontend, data, Devops stack across any technology. Should be able to conceptualize the solution and should be able to drive customer conversation for a business problem, with a conceptual architecture, solution, delivery plan b. Should be able to aware of the latest trends on what is happening in Digital space. Ex: knowledge on SRE, automation testing avenues, predictive analytics, AI, automation techniques 7. Operational and finance management experience a. Should be responsible for managing PL for Germany. Should be on top of revenue, margin, ARC, utilization along with organization parameters that are required to be owned, tracked and taken accountability forb. Should be able to manage sales, delivery, customer, internal stakeholders, external stakeholders and should be one SPOC who is accountable for managing end to end delivery c. Should have managed at least minimum of 100 FTE professionals with both onsite and offshore combined 8. Customer stakeholder managementa. Should have the experience in terms of managing customer comms, team coms and ensure that agile way of working

Business Supp FT

CSW

1460879BR

28-Nov-2024

GLOBAL OPERATIONS DIRECTOR

Scale Digital-Digital Program Management-Program Management (Digital)