Service Coordinator

• Coordinating and reporting day-to-day service operations and activities
• Ensuring customer service levels are met and service standards maintained, according to contract and customer requirements as well as quality, health, safety and environmental and cost targets.
• Ensure customer satisfaction in all activities
• Coordinate single and/or standard Field Service work orders.
• Plan activities, resources, spare parts, costs and time schedule for the work order.
• Act as contact person for customer during the work order.
• Interact with relevant internal stakeholders.
• Follow-up and report the status of the work order to customer or relevant internal stakeholders

• Minimal secondary vocational education, with a HR, maritime or logistics background
• Minimal 3 year expierence in relevant field of service coordination.
• Experience with Project Management, coordination, or similar roles
• Technical understanding or background and general knowledge
• Reporting and analysing skills
• Be proactive, curious, solution driven, cooperative, initiative, positive, flexible
• Able to prioritize workload with support of own manager
• General knowledge of Microsoft Outlook, Excel, Power Point, Teams
• Basic troubleshooting and root cause analysis knowledge
• Fluency in English and Dutch is required (both written and spoken)
• Excellent in verbal and written communication