General Manager Technical Services, Field Services and Workshops, Central Europe

• Be responsible for handling of customer's technical inquiries in a comprehensive and supportive manner.
• Support the development of the businesses and customers in the region technically.
• Perform Audits and be active in capturing new sales opportunities (leads)
• Manage and solve complex technical and operating problems solving activities of the customers.
• Make analysis with adequate conclusions and recommendations (reports) for how to solve complex technical problems of the customer. Report the related work progress to relevant stakeholders.
• Communicate and propose improvement needs of the products and solutions for relevant internal stakeholders.
• Participate in product developments and product improvement projects.
• Participate in development of new working methods with own responsibility area.
• Provide technical support to internal and external customers.
• Analyses field experience and customer feedback data in order to improve the products and solutions as well as operation and maintenance of the installation.
• Support in technical matters when new products or components are developed and launched.
• Proactively work to enable cross-divisional and cross-organizational cooperation.
• Coach and mentor less experienced technical experts and field service engineers.
• Participate in customer and/or internal meetings as a technical leader, when complex technical matters are handled.
• Share technical knowledge to internal and external stakeholders.
• Ensure knowhow and professional competence development within respective technical expert area.
• Lead and coach personnel within own team.
• Contribute to creation of the action plan for relevant organisation and implement assigned actions.
• Ensure that the business objectives and targets are met.
• Monitor and report business performance in assigned team.
• Ensure the development of the personnel within assigned team.
• Ensure the implementation of the processes and tools according to business as well as Quality, Health, Safety and Environmental guidelines.

• B.Sc. or M.Sc. in Engineering or in Marine, Mechanical or other applicable technical degree
• Minimum 10+ years of related experience
• Relevant experiences of other Wartsila products.
• Broad and strong knowledge and understanding of the marine engines and prolusion systems.
• Advanced analytical skills in technical problem solving.
• Fluent in English, both verbally and written
• Strong Customer focus & service mind-set and Communication skills.
• Strong Teamwork skills and drive for performance with positive attitude and ability to inspire others.
• Experience in working in international environment and willingness to travel.
• Motivated to learn and grow professionally.