The Cloud People, a Full Service Now Lifecycle Partner is growing rapidly in Europe and US. For our activities and brand new TCP office in Amsterdam we are looking for Service Now CSM Solution Consultants to join our team in The Benelux.
As an experienced CSM Consultant you will be guiding customers on their Service Now CSM journey and be the bridge that enables technology to solve business needs. This is a hands-on role capable of leading CSM implementations to ensure customer engagements are successfully delivered.
We are looking for people that can:

• Demonstrated experience in guiding and supporting CSM engagements during presales, design and implementation stages.

• Experience in leading at least three full lifecycle Customer workflow implementations

• Combines thought leadership with deep subject matter expertise related to Service Now CSM, Portal and adjacent platform capabilities like Field Management and ITSM/ITOM

• Experience in leading client workshops, translating business requirements into user stories

• Experience with designing, configuring, and deploying Service Now ITOM solutions that meet business requirements and adhere to industry best practices and standards.

• Solid understanding of Organizational Change Management (OCM and experienced in developing communication, test and training plans

• Can master both the technical and business side and ability to work with people acting on multiple levels.
  

Typical traits of our Service Now CSM specialized solution consultant’s (one or many of the following):

• 5+ years of Service Now related experience.

• Excellent CSM business domain understanding, with the ability to translate theoretical concepts and client requirements into practical solutions that deliver value.

• Strong understanding of Service Now architecture, development, and best practices

• Holds CIS-CSM or CSM professional Suite accreditations and preferably accreditations of interconnected platform domains like Field Management and ITSM/ITOM

• Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team.

• Experience with Agile/ Scrum

• Fluent in Dutch and English.