The Cloud People, a Full Service Now Lifecycle Partner is growing rapidly in Europe and US. In support of our successful approach to Service Operations excellence, we are looking for a Service Now IT Operations Management (ITOM) Consultant to join our team in The Benelux. Working location will be our brand new office in Amsterdam.
We are looking for people that have;

• Demonstrated experience in guiding and supporting ITOM suite engagements during presales, design and implementation stages.

• Experience in leading at least three full lifecycle ITOM implementations, with specialization and certifications in Configuration Management, Discovery, Service Mapping and Event Management

• Solid understanding of CMDB relationships and hierarchy, CMDB Health (Dashboards) and the CSDM framework

• Expert knowledge of third-party integrations with Service Now

• Strong ITSM working knowledge with the ability to articulate the benefits of the integrated ITSM and ITOM approach as part of Service Operations.

• Experience with designing, configuring, and deploying Service Now ITOM solutions that meet business requirements and adhere to industry best practices and standards.

• A track record in leading customers through knowledge and requirements discussions and workshops for implementing Service Now ITOM.

• Can master both the technical and business side in order to become the bridge that enables technology to solve business needs.

Typical traits of our Service Now ITOM consultant’s (one or many of the following):

• 
  6+ years of Service Now related experience

• Excellent ITOM business domain understanding, with the ability to translate theoretical concepts and client requirements into practical solutions that deliver value.

• Strong understanding of Service Now architecture, development, and best practices

• Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team.

• Has strong communication, presentation and report writing skills

• Experience with Agile and Scrum development approaches

• Fluent in Dutch and English.