Position Title: Technical Account Manager Appetizer
Position Type: Regular - Full-Time
Position Location: Lewedorp
Requisition ID: 33064


Mc Cain Appetizers Europe is an emerging major player in appetizers. Based on fresh vegetables, these include onion rings, breaded mushrooms and Wings. This may not mean anything to you now, but are you curious about what those are and want to be part of a very beautiful process? You see a fresh raw material turn into a beautiful and very tasty, finished product.


Job purpose:
Appetizers are in expansion in the Mc Cain activities in all the product range Food Service, Retail, QSR and Private label.
Within Customer Quality department, as the Technical Account Manager Appetizers you will develop, define and implement strategies and processes that will support the achievement of customer focus and satisfaction, ensuring product quality and service quality for its dedicated business organization pillar.


WHERE YOU’LL WORK:
The Netherlands (Rilland or Kruingen)
Report to: Customer Satisfaction, Product Quality and Sensory Director


Key Responsibilities:

• Customer Relationship:
  • Accountable for the Technical Information to the Customer and Business Partners (such as Product Specifications, Questionnaires and related documents) in a timely and effective manner,
  • Is the first Quality contact with Customer Quality organization.
  • Update the Crisis management contact with Customer Quality department,
  • Support the Business Partners in Technical Discussion with the customers.
  • Participate to the Customer plant Visit.
• Product Follow up
  • Support the New Product launch with the handover process with R and D.
  • Responsible to drive Product Quality Improvement where necessary directly with local Manufacturing teams and Business units.
  • Manage specific product or service quality issues with respective process owners.
  • Review quality issues with ISC teams to take decision & escalate when necessary to ensure the Product Quality in the market meets the Customer’s expectations.
  • Coordinate Product review Activities with Business Partners.
  • Participate with Regulatory team to the Legal evolution.
  • Follow the impact of Product dispensation if needed.

• Qualty Complaints
  • Follow the evolution of complaints with Business team.
  • With the support of the Quality complaint Coordinator, Plant Quality team, follows the Complaint management, action plans, Customer answers when necessary.
• Product Specification
  • Responsible for the timely definition of product specifications following defined processes.
  • Make specifications changes in a timely manner throughout PLM based on defined process flow.
  • Accountable for reviewing Product Specification and Service Agreement compliance and reporting to Key stakeholders.
  • Completed and Validate the LCRF (packaging product information)

Qualifications:

• Education: Master’s degree in food science or a related field preferred
• Experience: Minimum 4 years of experience working within food manufacturing organization
• Knowledge: Expertise in Quality or Process Management will be an asset.
• Skills:
  • Strong written and verbal communication skills.
  • Proven ability to collaborate effectively in a team environment.
  • Active listener with a curious mindset, ready to go to factories as well as to customers
  • Autonomous and confident in making insightful decisions.
• Languages:
  • Dutch and English (mandatory).
  • French (preferred).
• Additional Experience: Prior work with R&D, Marketing, Quality, or Manufacturing teams is a plus.
• Mobility: Willingness to travel between Rilland and Kruinigen.

What we offer:

• An exciting role in a solid global company with collaborative colleagues
• Competitive salary
• Employment contract and stable employment (permanent role)
• Local benefit (Health and Pension insurance)
• Partial working from home is possible
• Friendly atmosphere
• Fruit in the office
• 25 vacation days and 15 Atv days, which you can use flexibly
• Travel allowance starting from 10km one way\
• Collective health insurance with CZ with the following benefits:
  • An annual Health Check
  • Carrying 5 unused physiotherapy treatments
  • More than 20 extras to stay fit and healthy
  • 15% discount on your supplementary insurance
  • 12% discount on your dental insurance.

Join us and help shape the future of appetizers!
Apply now.


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Mc Cain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

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Job Family: Quality & Food Safety
Division:
Department:
Location(s): NL - Netherlands : Zeeland : Rilland || NL - Netherlands : Zeeland : Kruiningen
Company: