Netherlands Job Openings
Archer Daniels Midland Company
Technical Customer Quality Representative (Lecithin Focus)
Amsterdam
October 5, 2024
Amsterdam
Netherlands
Quality & Food Safety
Job Description
The Technical Customer Quality Representative (Lecithin Focus) role is part of the Customer Quality team and reports to the Customer Quality Manager. Serving as the main quality contact for external key customers, the Customer Quality Representative will provide best-in-class strategic quality and food safety support to selected key accounts.
This role requires strong problem solving, organizational, and analytical skills. This role also requires the ability to work independently, exhibit sound judgment, and have a strong customer centric mindset. The position operates in a fast-paced and demanding work environment and is expected to present a professional image to both external customers and internal colleagues. This role is primarily focused on Lecithin technical and quality topics but will also require cross BU collaboration with all business units of ADM. Main purpose is to create more profitable business for ADM by helping customers to achieve their growth ambitions.
DESCRIPTION OF WORK PERFORMED:
This role requires strong problem solving, organizational, and analytical skills. This role also requires the ability to work independently, exhibit sound judgment, and have a strong customer centric mindset. The position operates in a fast-paced and demanding work environment and is expected to present a professional image to both external customers and internal colleagues. This role is primarily focused on Lecithin technical and quality topics but will also require cross BU collaboration with all business units of ADM. Main purpose is to create more profitable business for ADM by helping customers to achieve their growth ambitions.
DESCRIPTION OF WORK PERFORMED:
- Enhance brand equity with key customers through excellence in quality alignment, operations excellence, and order execution
- Explore new markets and applications, identify growth opportunities, develop the strategy and execution plan regarding the value added products and solutions within Lecithin businesses in Europe, following (unmet) customer needs, consumer trends and market data
- Partner with Sales and Marketing teams to acquire new business and initiate co-development projects with key customers
- Build and maintain customer relationships that drive efficiency and profitability
- Participate in and lead customer facing meetings and events
- Develop a thorough understanding of customers’ requirements for products and service level
- Lead and/or participate on cross-functional teams to resolve customer issues and respond to non-conformity reports in a timely manner
- Provide timely communication and follow through, both external and internal, for key account concerns
- Create and manage all aspects related to customer quality agreements and needs
- Identify cross functionally process gaps and inefficiencies and present solutions
- Understand strategic goals of the business unit and align personal goals accordingly
- Excellent understanding of internal business processes
- Portray a positive image of the company and self when interacting with customers and colleagues
- Familiarity with and adherence to food safety standards such as ISO and GFSI procedures and requirements
- Ability to travel domestically and internationally (EMEA) 20-30%
- Perform other duties as required
- 4 year University degree in a science related field (i.e. Food Science/Engineering, Microbiology, Food Chemistry, etc.), supplemented with a minimum of 5 years relevant work experience in customer-facing roles and/or within Quality assurance and/or Production facility. Equivalent combinations of education and experience will be considered.
- Proven ability to assess business risk and exercise sound judgment in making decisions
- Demonstrated interpersonal skills
- Proven ability to manage effectively within a team-based work environment
- Ability to develop and maintain effective working relationships with customers and internal partners/colleagues
- Highly proficient in computer processes and Microsoft Office tools including Word, Excel and Outlook
- Excellent verbal and written communication skills
- Strong customer interaction skills
- Results oriented and driven to achieve business revenue growth
- High level of professionalism and alignment to ADM values
- Project management
- Cross-Functional Collaboration
- Technical acumen
- Problem-solving and critical thinking skills
- Exceptional attention to detail
- Teamwork and a collaborative style
- Learning agility and adaptability to change
#Including You
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
89490BR
#LI-Hybrid
Ref ID
#LI-EMEA
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