Netherlands Job Openings
Hoymiles
Technical Support Engineer for the Netherlands
Eindhoven
August 5, 2024
We are in an extremely exciting growth phase and are expanding into new markets and businesses, therefore Hoymiles Europe is looking for professionals willing to be part of the team to shape Hoymiles’ success.
Major responsibilities:
- Collaborate with the sales team to plan and complete technical exchanges with Europe customers, train clients and set forth detailed technical solutions, etc.
- Hold customer trainings face-to-face and online, create and manage local technical documentation, establish a knowledge database, and represent Hoymiles in exhibitions.
- Analyze legal technical requirements and certifications for specific countries as needed and assist the certification process.
- Monitor the market environment and gather technological information from competitors. Analyze products and features of competitors regularly and work closely with HQ team to finish the competitive analysis.
- Provide support to the sales team, visit clients and project sites, support system planning and give guidance on PV system installations, service strategy implementation etc.
- Maintain the service level and fulfill service requests coming from local customers, especially our VIP customers.
- Lead the negotiation with local service partners including 3rd party service companies, logistic and warehouse vendors, manage the contract with local service partners including but not limited to draft, re-new, and termination.
- Follow the RMA process to make sure it is closed on time.
- Improve the quality of local service including technical guidance, service response time, spare unit pool management, faulty unit disposal, and total costs.
Required experience and competence:
- Based in Eindhoven or remote working. Can accept national and international travel to make sure the local service team delivers good service, depending on business request.
- Dutch at a native level and English fluently in business contexts.
- Minimum of 3 years of work experience in the renewable energy industry, preferably in PV or storage business
- Bachelor’s degree or above: must have electrical or electronics background.
- Self-driven working mindset, willing to dig in and find problems, report with clear logic, and always provide multiple proposals to choose from.
- International mindset for a multi-cultural environment.
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