Amsterdam, Netherlands | Claims Experience | Full-time

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

We’re looking for a vendor management specialist to help source and ultimately support partnerships with external vendors for our insurance products.
You’ll serve as a relationship liaison between external vendors and our internal support teams, including Vendor Management, CLX, Insurance Product, and QA/Training. We will look to you to assist with vendor escalations and be the go-to person helping to ensure order and structure within our partnerships, handling everything from user access issues to a project and training timelines for upcoming projects or implementing new processes.

In This Role You’ll

• Own vendor processes and workflows for strategic vendor partners in multiple lines of business
• Operate as the subject matter expert, skilled at creating resource content using Guru and Lessonly
• Master the systems our vendor partners use to complete tasks, and support them with troubleshooting and general access requests
• Audit vendor performance and produce reporting and executive summaries as needed

What You’ll Need

• 3+ years of experience in a customer-facing role (previous experience in customer service or claims is an advantage)
• 3+ years of insurance industry experience
• Comfortable articulating yourself on the phone as well as via email to various stakeholders
• Top-notch Excel/Google Sheets/Google Slides skills; proficiency with Guru and/or Lessonly is a plus

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.