New Zealand Job Openings

FUJIFILM

Applications Support Analyst - CodeBlue

Auckland

FULL TIME

September 5, 2024

  • Permanent, full-time position
  • Excellent staff benefits, hybrid working
  • Great pathway to progress your career
About Code Blue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand
At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter.
As a wholly-owned subsidiary of FUJIFILM Business Innovation, Code Blue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The Code Blue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At Code Blue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.


About the role
The Application Support Analyst is responsible for supporting, maintaining, and developing key applications (portfolio listed below) to ensure Code Blue is best placed to provide exceptional service to its customers. This includes integration with other systems, customer support, and continuous improvement of business processes. The primary focus for this role is administering and supporting Connect Wise and its ecosystem.
Applications Portfolio
  • Connect Wise PSA (primary)
  • Client IT / Desk Director
  • CPQ
  • GL Integration
  • IT Quoter
  • MYOB Exo
Key responsibilities include:
  • The provision of application maintenance and support services, either directly to users of the systems or to service delivery functions.
  • Investigation and resolution of issues. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, updating documentation, manipulating data, or defining enhancements.
  • Closely collaborate with the suppliers and/or colleagues specialising in different areas, such as NOC, SOC or Infrastructure support.
  • Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
  • Proactively prevent problems and resulting incidents from happening.

Skills & experience
  • Experience in system administration, application support or similar role, ideally within an MSP or similar industry
  • Experience in the use and support of a range of end user devices
  • Proficiency with Connect Wise PSA
  • Analytical/Problem solving skills
  • A high level of written and verbal communication skills
  • Customer service experience.
Benefits
  • Fully subsidised health insurance, including GP and prescriptions.
  • Long service awards
  • Enhanced leave entitlements including Birthday leave

This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Thursday 19th September 2024. Get in touch with us today!
Please note that applicants with the right to work in New Zealand will only be considered for this position!
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