MAS is a New Zealand-owned insurance and investment company that's been enhancing the financial health and wellbeing of our Members since 1921. We offer a range of insurance and investment options to help grow our Members' wealth and protect what's important to them.
If you are passionate about providing exceptional service and having an 'own it, do it' attitude, we have an exciting opportunity for an experienced Claims Adviser to join our team in Auckland. This role will see you being part of a talented group of people that are passionate and driven to make a real difference. If you're looking for a new challenge in the claims space and would like to be part of our supportive team, we would love to hear from you.
Please note, there will be an initial training period of 4 weeks which will be full-time, 9:00am to 4:00pm. You will need to be able to commit to this if you are successfully hired. After training, we have a variety of full-time shifts Monday to Friday between 8am and 5:30pm.
What a day in the role might look like

• End-to-end advice and support for our Members about their general insurance claims and setting expectations on the process along the way.
• Engaging with assessors, repairers and suppliers to ensure the Member is reinstated as quickly as possible into the position they were in prior to any loss.
• Maintaining a high level of accuracy when gathering and processing information.
• Going above and beyond to meet our members expectations to ensure a high level of service is maintained.
• Being versatile to be able to manage your own workload independently.

Key attributes and experience we are looking for

• Our ideal candidate will have experience in general insurance claims and customer service roles, as well as good working knowledge of general insurance policies.
• Excellent communication skills - building rapport will come as second nature to you.
• A genuine desire to help others and drive to go the extra mile for Member satisfaction.
• Outstanding negotiating skills and the ability to think on your feet.
• A self-starter with the ability to work independently and effectively under pressure.
• Great time management, organisational skills and resilience are also super important to be successful in this role.

What's in it for you

• Health and life insurance for you and your family.
• If you join our Kiwi Saver scheme, we will contribute 4%.
• Additional leave, including a volunteer day and 2 additional MAS days just for you.
• Being at your best means caring for you, so we offer wellbeing benefits including flu vaccinations.
• Learning and development - we foster growth whether it's on the job, formal training, or something else.

If you're keen to work with us, we'd love to hear from you. To apply confidentially, please apply now. MAS is an equal opportunity employer, and we welcome diversity.