MAS is a New Zealand-owned insurance and investment company that's been enhancing the financial health and wellbeing of our Members since 1921. We offer a range of insurance and investment options to help grow our Members' wealth and protect what's important to them.
We have 2 exciting fixed-term contract opportunities (11-months and 6 months) due to internal secondments. These roles will ideally be based in our Wellington office on a hybrid basis, however we are open to people working remotely anywhere in the country. Our roles are an opportunity to join a super supportive team that have that care factor for each other. You'll also have the chance to make a difference in pivotal moments in people's lives by providing exceptional care and advice.
Please note, there will be an initial training period of 4 weeks which will be full-time, 9:00am to 5:00pm. You will need to be able to commit to this if you are successfully hired. After training, we have a variety of full-time shifts Monday to Friday between 8am and 5:30pm.

What a day in the role might look like

• You'll provide an exceptional service to all our MAS Members, including handling inbound calls, making outbound calls and responding to emails in a fast-paced environment.
• Giving accurate and timely advice to our Members about their general insurance claims and setting expectations on the process.
• Engaging with suppliers and repairs to ensure the Members' claim is resolved in a timely manner.
• Maintaining a high level of accuracy when gathering and processing information.
• Supporting our wider claims team with lodging e-claims.

Key attributes and experience we are looking for

• Our ideal candidate will have experience in claims and/or phone-based customer service roles.
• A genuine desire to help others and drive to go the extra mile for Member satisfaction.
• Patience, empathy, and a people centric approach.
• Good situational judgement, the ability to adjust your approach to meet the needs of different Member scenarios.
• A self-starter with the ability to work independently and effectively under pressure.
• Great time management, organisational skills and resilience are also super important to be successful in this role.

What's in it for you

• A flexible work environment.
• The opportunity to work with a fantastic and engaging team.
• The opportunity to join our MAS CATS Social Club.
• If you join our Kiwi Saver scheme, we will contribute 4%.
• Being at your best means caring for you, so we offer a variety of wellbeing benefits.
• Learning and development, we will build your skills and insurance knowledge quickly - we foster growth whether it's on the job, formal training, or something else.

If you're keen to work with us, we'd love to hear from you. To apply confidentially, please apply now. MAS is an equal opportunity employer, and we welcome diversity.