New Zealand Job Openings

Christchurch City Council

Customer Service Representative - Little River Service Hub

FULL TIME

October 6, 2024

E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi.
We are the Citizen & Customer Services unit and we're here to make the customer experience a great one. We're one of the first councils in New Zealand to provide the ability for citizens to manage a service request without having to call or see Council staff in person. We give customers the ability to deal with us the way that they want to; their way, any time - online, email, phone or face-to-face at one of our 12 Service Hubs.
About the role | Ko te mahi nei
  • Be the first point of contact for the Council
  • Respond to customer queries via phone, email, and in person
  • Support the community with a wide variety of queries including rates bill queries, booking swimming lessons and arranging contractors to remove graffiti
About you | Ko Koe Tēnei
  • Have a Customer Service background within a large or complex organisation
  • Have experience with multiple technology platforms
  • Be customer-focused, able to think on their feet, have a positive attitude, and the ability to stay calm under pressure
  • Have good attention to detail and the ability to multi-task
What's in it for you? He aha ngā hua ki a koe?
  • A competitive salary
  • On-going training and development
  • Fun, supportive environment
  • The chance to join the CRM Contact Centre Industry Award for Public Services winning team for 5 years running
What are you waiting for? Join us!
To view the position description, please click on the link at the foot of the page
Additional Information | Ko ētahi atu kōrero:
It is proposed successful candidates will start November 2024
Salary range: $58,757 - $69,638 per annum
Hours of work:
  • Mon - Fri, 8.15am - 4.45pm
Location: This role will be primarily based at Little River Service Hub however ongoing training will take place at Te Hononga Civic Offices, 53 Hereford Street.
Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:
  • Access to training programmes, workshops, and development opportunities
  • Collaboration - exposure to wider areas of the organisation
  • Benefits - a variety of benefits for Council staff from health schemes to retail discounts
Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.
Feel like you don't meet every single requirement of the job description?
Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

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