• IT & Telecomms
• Help Desk / Support
• Manawatu
• Permanent / Full Time

6/9/2024

About Us

Norwood is a leading New Zealand agricultural and construction machinery provider, operating an extensive nationwide dealership network. We sell a wide range of premium machinery for both sectors and are dedicated to providing top-tier servicing to ensure the longevity and performance of our equipment.

For over 75 years, we have been an integral part of New Zealand's agricultural landscape, contributing to its heritage and progress. In recent years, we have further solidified our position as a provider of world-class construction solutions, introducing innovative machinery and technologies to the market.

We are proud to have some of the most experienced people in our industry, including expertly trained technicians, sales, and parts teams that work together to keep New Zealand industry moving.

About the role

We are seeking an enthusiastic professional to join our small and growing IT support team and provide front-line support and resolution of technical issues. This role involves diagnosing hardware and software problems, providing guidance and solutions, managing support tickets, and escalating complex issues to higher-level support teams with external system vendors. You will play a crucial role in maintaining user satisfaction and ensuring efficient IT operations across our national dealership network and support office to empower our customer facing staff.

If you are passionate about leveraging your technical skills and business experiences and thrive on delivering innovative solutions, then this is the perfect opportunity for you.

Key responsibilities will include:

• Respond to and resolve IT support requests via phone, email, chat, or in-person.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Record, track, and update support tickets in the IT service management system.
• Prioritise and escalate incidents based on urgency and impact.
• Follow up with users to ensure issues are resolved to their satisfaction.
• Collaborate with IT team members to resolve complex issues and suggest process and efficiency improvements.

To be successful you will have:

• Diploma or Bachelor's degree in IT, Computer Science, or a related field.
• Previous experience in an IT helpdesk, technical support or similar position.
• Strong analytical and problem-solving skills to diagnose issues, determine root causes, and implement effective solutions.
• Sound knowledge of PC hardware, software, and networking fundamentals.
• Strong understanding of Active Directory, Office 365, and remote desktop support tools.
• Excellent customer service and communication skills, able to clearly convey technical information to non-technical users.
• Ability to work effectively both independently and as part of a team.

What Norwood can offer you:

• An attractive remuneration package.
• Additional benefits including Premier Health Business Cover with nib Insurance and comprehensive Employee Assistance Programme.
• Career advancement opportunities within our nationwide network of Dealerships and National Support Office.

If you want to be part of the future of New Zealand's ag industry and make things happen, then we'd love to hear from you!

For any confidential enquiries please email ingrid.shakespeare@norwood.co.nz. Applications for this position will be reviewed and actioned as they are received online. Only candidates with NZ residency or unrestricted NZ work rights will be considered.