New Zealand Job Openings
Weta Digital
Service Desk Analyst
Wellington
October 17, 2024
The Service Desk Analyst plays a key role within Wētā FX’s IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level engineers.
What you'll do
- Logging all customer interactions in the ITSM tool
- Following standard documented Service Desk procedures and contributing in knowledge sharing
- Responding to requests for technical assistance in person
- Following up with customers and users to ensure complete resolution of incidents and requests
- Identifying potential patterns and informing the Service Desk Manager
- Provide training and assistance to Service Desk team members
- Observing and reporting IT security incidents.
- Strong customer service skills
- Strong communication skills, both written and verbal
- Ability to effectively prioritise and execute tasks
- Previous experience working in a customer-facing helpdesk, service desk environment or Field Support team.
- Experience with Ubuntu Linux, Mac OSX and Windows operating systems
- IT related qualification or relevant job experience.
Why join us?
At Wētā FX we celebrate our diversity and believe in creating an environment where all our crew feel welcomed, respected, supported and appreciated. We define ourselves by the quality of our work, and we’re striving to build a workplace experience that’s second to none.
Here at Wētā FX we value open minds and encourage our crew to be themselves. We aim to provide a discrimination-free experience, beginning from the moment you apply for a role with us.
If there is anything we can do to make the recruitment process easier, please let us know at recruitment@wetafx.co.nz.
Location: Wellington - New Zealand
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