We are offering a talented individual with an amazing 1-year fixed-term opportunity to work at Tower.

Why you'll love working with Tower
At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.
We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

What will you be doing?
Reporting to the Senior Claims Manager, you will contribute to the success of Tower's business by providing technical expertise to the claims team.
This role will represent our customers to the wider Tower team, lead process improvement within claims and provide insight to the Claims team to deliver in line with our Southern Star to deliver beautifully simple and rewarding experiences that our people and customers rave about.
You can expect to be across the following:

• Act collaboratively with other Claims Managers and members of Tower to deliver the Tower strategy.
• Prepare and submit legal queries/opinions requests.
• Attend ICNZ and NHC meetings as required and act as Tower representative. In collaboration with the management team, ensure the consistent and excellent execution of agreed customer service processes and management practices.
• Solely responsible for the preparation, management and resolution of claim complaints including the preparation of documents for the Insurance and Financial Services Ombudsman.
• Report to appropriate stakeholders IFSO rulings that impact on policy interpretation and the principles of construction and collaborate to enhance product/policy wording.
• Work with Investigations and all Claims Teams and provide direction when issues arise that suggest good faith breaches and/or fraud including providing guidance in preparing avoidance and/or decline letters

What you'll need
To be successful in this role, you will also be able to demonstrate the following:

• Minimum of 6 years' experience in insurance essential to the role with an in-depth understanding of general insurance principles/practice and complex legal principles and policy in relation to insurance contracts.
• Good understanding of external factors that induce fraud and/or result in claims leakage
• Strong experience with claims that escalate to involve multiple external parties: Arbitration, Legal, Police, Insurance and Savings Ombudsman, Investigators Behavioural traits:
• Strong interpersonal, analytical, negotiation, conflict resolution and problem-solving skills. Ability to connect the dots;

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we are doing what's right.
Our commitment is to create an inclusive workplace where our people come first, we feel valued, safe and respected. If you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know.

What we'll bring to the table
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights include:

• 22 days annual leave
• Access to Tower products
• Eligibility to access Employee Assistance Program
• Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas

Apply now: Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific's insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.
Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.