Why you'll love working with Tower
At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.
We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

What will you be doing?
Reporting to Team Leader Claims, the purpose of this position is to contribute to the success of Tower Claims and facilitate superior business growth.
You can expect to be across the following:

• Performing a service role that supports the operation of the Claims function by attending to customer requests
• Managing the interactions, claim (and where applicable the administration) needs of customers on a day-to-day basis
• Liaising with customers to promptly action their claim in accordance with the wording and company's policies and procedures
• Responding to customer requests by promptly attending to their individual needs
• Liaising with the customer regarding their claims may occur via the phone, the mail or in person. Professionalism is necessary in all these avenues
• Acting with speed and responsiveness to customers' needs are a key factor to the success of TOWER, as is providing customers with seamless service

What you'll need
To be successful in this role, you will also be able to demonstrate the following:

• Minimum of 2 years' experience in a Customer Service, Contact Centre, or service delivery role
• Insurance industry or Claims experience preferable
• Experience working in a fast paced, high demand role

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we are doing what's right.
Our commitment is to create an inclusive workplace where our people come first, we feel valued, safe and respected. If you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know.

What we'll bring to the table
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights include:

• 22 days annual leave
• Access to Tower products
• Eligibility to access Employee Assistance Program
• Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas

Apply now: Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific`s insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.
Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.