Nigeria Job Openings
Septagus Consulting Nigeria Limited
Contact Center Agent
Lagos
FULL TIME
November 11, 2024
Septagus Consulting Nigeria Limited is a renowned human resources consulting firm that emerged from an uncommon track record of distilling top notch values at a every opportunity. As a wholly owned Nigeria human resources enterprise, we have distinguished ourselves by ensuring effective and unique deliveries which mostly surpasses the expectation of our numerous clients. Our resolve to maintain a high level of professionalism at every engagement further unveils our experience in achieving optimal human resources outcomes.
We are recruiting to fill the position below:
Job Position: Contact Center Agent
Job Location: Lagos
Employment Type: Full-time
Job Overview
Interested and qualified candidates should send their CV, NYSC certificate, BSc certificate (not less than 2:2) / HND (not less than upper credit ), O'level result, Birth certificate & passport to: recruit@septagusconsulting.com using the Job Position and Location as the subject of the mail.
We are recruiting to fill the position below:
Job Position: Contact Center Agent
Job Location: Lagos
Employment Type: Full-time
Job Overview
- We are seeking a dedicated and enthusiastic Contact Center Agent to join our team.
- The ideal candidate will be responsible for managing a high volume of inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction through effective communication and problem-solving skills.
- Handle a large volume of inbound and outbound calls efficiently and professionally.
- Follow established communication scripts while also being able to adapt to unique customer situations.
- Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
- Maintain accurate records of all interactions in the call center database.
- Build sustainable relationships with customers by engaging them and taking extra steps to ensure their satisfaction.
- Meet personal and team qualitative and quantitative performance targets.
- Participate in ongoing training sessions to enhance product knowledge and improve service delivery.
- Candidates should possess a Bachelor's Degree or equivalent
- High school diploma or equivalent; further education is a plus.
- Previous experience in a customer support role or call center environment preferred.
- Strong verbal communication skills with an emphasis on active listening.
- Ability to multitask, prioritize effectively, and manage time efficiently.
- Familiarity with CRM systems is advantageous.
Interested and qualified candidates should send their CV, NYSC certificate, BSc certificate (not less than 2:2) / HND (not less than upper credit ), O'level result, Birth certificate & passport to: recruit@septagusconsulting.com using the Job Position and Location as the subject of the mail.
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