Our client is a leading service & retail-based company in Nigeria with a commitment to providing the best electronic products, installation, and after-sales services. Due to expansion, they need a Service Centre Manager.
Location: Lagos​
JOB RESPONSIBILITY:
∙Daily Service Operation Handling
∙Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel)
∙Daily TAT monitoring
∙Escalation monitoring and handling
∙Revenue generation from OOW and AMC.
∙Technical support for all the products for repair and service.
∙Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis
∙Training arrangement for Service centre (CRM/ERP, Customer Service & Technical)
∙SOP implementation of Service Operation.
∙Spare Part planning and warehousing for service operations, across service centres.
∙Dealer escalation resolution and issues handling.
∙Customer satisfaction and Happy calling
∙Call center management handling.
∙Oversee the daily operations of service centers – In line with the organization’s Vision
∙Motivate and Engage Service Team to Create a Great Customer Experience
∙Developing Promotion strategies for OOW & AMC sales
∙People Management
∙Timely implementation of Promotions, price update and directives from HO.
∙Provide excellent customer service and support to clients
∙Prepare detailed reports on service performance and feedback.​
​
JOB REQUIREMENTS:
∙Minimum 5 years related experience in Electronics Service Centre
∙Bachelor Degree (BE preferred)
∙Ability to effectively communicate with people at all levels and from various backgrounds
∙Receptive to Travel
∙Resource Management & Project Management experience
∙Excellent writing skill
∙Fluent in MS Office & Prior experience of ERP operation.
∙Fluent in English and local Language.
∙Team Handling
Job Type: Full-time
Application Question(s):

• Do you have experience in Electronics Service Centre?