Our client is a leading service & retail-based company in Nigeria with a commitment to providing the best electronic products, installation, and after-sales services. Due to expansion, they need a Service Centre Manager.
Location: Lagos
​ JOB RESPONSIBILITY:
∙Daily Service Operation Handling ∙Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel) ∙Daily TAT monitoring ∙Escalation monitoring and handling ∙Revenue generation from OOW and AMC. ∙Technical support for all the products for repair and service. ∙Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis ∙Training arrangement for Service centre (CRM/ERP, Customer Service & Technical) ∙SOP implementation of Service Operation. ∙Spare Part planning and warehousing for service operations, across service centres. ∙Dealer escalation resolution and issues handling. ∙Customer satisfaction and Happy calling ∙Call center management handling. ∙Oversee the daily operations of service centers – In line with the organization’s Vision ∙Motivate and Engage Service Team to Create a Great Customer Experience ∙Developing Promotion strategies for OOW & AMC sales
∙People Management ∙Timely implementation of Promotions, price update and directives from HO. ∙Provide excellent customer service and support to clients ∙Prepare detailed reports on service performance and feedback.
​​JOB REQUIREMENTS: ∙Minimum 5 years related experience in Electronics Service Centre ∙Bachelor Degree (BE preferred) ∙Ability to effectively communicate with people at all levels and from various backgrounds
∙Receptive to Travel
∙Resource Management & Project Management experience
∙Excellent writing skill
∙Fluent in MS Office & Prior experience of ERP operation. ∙Fluent in English and local Language.
∙Team Handling
Job Type: Full-time
Application Deadline: 24/10/2024