Customer Assistant

OBITEK NIGERIA LIMITED

Customer Service & Support

• Receive and process online orders.
  
• Update and manage the company’s website and social media pages.
  
• Convert leads into actual sales.
  
• Liaise with and manage courier companies.
  
• Develop and maintain an updated customer/vendor list.
  
• Answer and direct phone calls.
  
• Organize and prepare for exhibitions and outdoor sales events.
  
• Assist in the preparation of regularly scheduled reports.
  
• Handle customer enquiries and complaints.
  
• Establish, develop and maintain positive business and customer relationships.
  
• Work in line with company policy to achieve set sales targets and outcomes within schedule.
  
• Send weekly email blasts, Whats App messages, bulk SMS etc.
  
• Closely monitor online trends and inventory.
  
• Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory.
  
• Answer first line queries and complaints from customers.
  
• Report discrepancies and problems to the Operations Manager.
  
• Give advice and guidance on product selection to customers.
  
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to the management.
  
• Working within established guidelines, particularly with product lines.
  
• Work with management to organize and execute online sales campaigns
  
• Perform all other duties as assigned
  

• OND/HND or BSC in any related discipline preferably marketing, business, and finance.
• 1-3 years experience in an e-commerce role.
  
• Experience with sales targets.
  
• Experience with customer service roles.
  
• Computer training certification is a plus.
  
• Good customer service skills
  
• Good networking, prospecting, and closing skills
  
• High level of professionalism
  
• Result-oriented team player with exceptional motivation and interpersonal skills.
  
• Relationship management skills and openness to feedback
  
• Excellent selling, communication, and negotiation skills
  
• Good written and verbal communication skills
  
• Able to work in a fast-paced environment
  
• High proficiency in MS Office Suite & Excel
  
• Must be able to prepare management reports and correspondence
  
• Good initiative, time, and stress management skills
  
• A keen eye for detail
  
• Social media savvy
  
• Sociable and friendly
  
• Confident and pleasant
  
• Knowledgeable of current trends
  
• Assertive and creative
  
• Good looking & smart
  
• Must be able to work under pressure