Nigeria Job Openings
Damolak Technologies Limited
Customer Service and Relationship Officer
FULL TIME
September 18, 2024
Customer Service and Relationship Officer
Damolak Technologies Limited
Damolak Technologies Limited
Customer Service & Support
Rest of Nigeria (Kogi)
Full Time
Full Time
Education
NGN 75,000 - 150,000
NGN 75,000 - 150,000
Easy Apply
New
Yesterday
Job Summary
We are seeking a motivated and adaptable individual to join our team as a Customer Service and Relationship Officer.
We are seeking a motivated and adaptable individual to join our team as a Customer Service and Relationship Officer.
-
Minimum Qualification :
Diploma -
Experience Level :
Entry level -
Experience Length :
2 years
Job Description/Requirements
Requirements:
Responsibilities:
- Proactively follow up with leads through calls, ensuring they are well-informed and supported throughout their decision-making process.
- Establish a trusted relationship with leads to encourage enrollment in the tech Bootcamp programs offered by our sister company.
- Quickly learn and understand the tech Bootcamp offerings to effectively communicate their value to potential students.
- Interact with students from various countries, ensuring clear and effective communication across diverse backgrounds.
- Utilize Microsoft Office tools for documentation, tracking, and communication purposes.
- Collaborate with the sales and marketing teams to align follow-up strategies and ensure a seamless lead experience.
Daily and Monthly Responsibilities
- Conduct follow-up calls with leads, providing them with detailed information and answering any questions they may have.
- Build rapport with leads to foster trust and encourage enrollment in the Bootcamp.
- Document and track lead interactions to ensure consistent follow-up and communication.
- Identify areas for improvement in the follow-up process and suggest enhancements.
- Work closely with the marketing team to ensure messaging is aligned with lead needs and feedback.
Requirements:
- 3+ years of experience in customer service, sales, or a related field with a focus on lead follow-up.
- Strong verbal communication skills with the ability to build rapport over the phone and interact effectively with a global audience.
- Proficiency in Microsoft Office tools (Word, Excel, Power Point, Outlook).
- Quick learner with the ability to understand and articulate tech-related products and services.
- High level of self-management with the ability to work independently most of the time.
- Organized and detail-oriented, with strong follow-up and documentation skills.
Preferred Qualifications
- Bachelor’s degree is a plus.
- Experience in the tech industry or familiarity with tech Bootcamp programs.
- Knowledge of CRM systems and comfortable with Microsoft Office Suite.
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