Nigeria Job Openings
Naji Realties
Customer Service Representative
Abuja
FULL TIME
September 9, 2024
Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Description
Interested and qualified candidates should send their CV to: careers@najirealties.ng using the Job Position as the subject of the mail.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- We are seeking a friendly, patient, and professional Customer Service Representative to join our team.
- As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met.
- Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.
- Answer customer calls, emails, and chats in a prompt and professional manner.
- Listen actively and empathetically to customers, understanding their concerns and needs.
- Document customer interactions and updates in our system.
- Collaborate with internal teams to resolve complex customer issues.
- Provide clear and concise solutions, resolutions, and explanations to customers.
- Resolve customer complaints and issues in a fair and timely manner.
- Stay up-to-date on product knowledge and company information.
- Meet and exceed customer satisfaction and performance targets.
- Bachelor’s Degree in Social Sciences or equivalent required.
- Minimum of 3 years of customer service experience preferably in the hospitality industry.
- Must reside in Abuja preferably around Utako.
- Excellent communication, listening, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong patience, empathy, and understanding.
- Proficiency in computer software and technology.
- Ability to work varying shifts, including evenings and weekends.
Interested and qualified candidates should send their CV to: careers@najirealties.ng using the Job Position as the subject of the mail.
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