Customer Success Specialist

Kasar Stays

Customer Service & Support

New

3 days ago

Responsibilities:

• First point of call for all bookings and reservations inquiries.
• Ensure that you capture sales by effectively progressing your inquiries into confirmed reservations.
• Provide appropriate options to inquiring customers by understanding their requirements
• Empathize with customers' needs and steer them towards our available properties to encourage them to make good bookings with us.
• Help their colleagues to achieve collective success by surpassing all targets while using their initiative to look beyond and strive to achieve

Requirements:

• Minimum of 5 years of hospitality reservations experience either in a hotel setting or serviced apartments (serviced accommodation).
• Bachelor's degree, degree in travel and tourism, hospitality, or real estate industry will be preferred.
• Excellent working knowledge of OTA platforms such as Airbnb, Booking.com, Expedia, and Trip Advisor.
• Sound knowledge of the function and working of a channel manager.
• Ability to suggest and plan itineraries for customers.
• Excellent record keeping and excellent ability to follow processes correctly.
• Strong experience working with Property Management Software and payment processing software.
• Demonstrable experience in addressing customer queries, responding to reviews, and challenging negative OTA reviews.
• Knowledge of creating and updating listings is highly desirable.
• Excellent Telephone manners and very good spoken and written English.
• Experience working in a team and use of collaboration tools such as Share Point, Teams, and Microsoft Office
• We really want people who love hospitality and love sales and love working in a team
• Our ideal candidates will also be customer-service rock stars, with the perfect balance of soft and hard skills that can effectively
• The successful candidate must be ready to start immediately, with the appropriate tools and equipment (fast and stable internet connection, laptop, headset and private workspace).
• Top-level candidates will have strong experience in report writing for management using appropriate tools, team leadership and leading
• team meetings