H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world, with customers that include Ivy League Universities, leading car manufacturers and publishers world-wide.

We’re at the beginning of building the most significant ecosystem for interactive content in the world, so this is the perfect time for you to join our team! To support our continued growth, we are actively seeking talented individuals who are passionate about technology and eager to help expand our open-source community beyond its current strong foundation.
We are seeking a dedicated and enthusiastic Community Manager to join our team, responsible for nurturing and growing our H5p.org community. As a Community Manager, you will be a pivotal figure in ensuring the success and sustainability of our H5P project by engaging, supporting, and empowering our user base, contributors, and stakeholders.

In this role your key responsibilities will be:
Community Engagement:

• Be the advocate and spokesperson for the H5P project, promoting its benefits and values within the community.
• Act as the primary point of contact for community members, addressing their inquiries, feedback, and concerns.
• Establish partnerships and collaborations with educational institutions and other relevant organizations.
• Organize and host community events, webinars, and conferences to facilitate interaction and knowledge sharing.
• Foster a vibrant and inclusive online and offline community environment.
• Participate in the H5P management team to represent the community's interests, ensuring their voices are heard and that key management decisions are effectively communicated back to the community.

Content Creation:

• Develop and curate engaging content, such as blog posts, tutorials, and documentation, to facilitate user onboarding and knowledge sharing.
• Maintain an up-to-date knowledge base to empower users to find solutions independently.

Community Growth:

• Develop and execute strategies to expand the user base, contributors, and relevant partners
• Continuously improve the processes for joining the H5P community.

Feedback Management:

• Gather and analyze user feedback to inform product development and improvement.
• Use feedback to continuously improve the experience for H5P community members.

Metrics and Reporting:

• Monitor and report on community engagement metrics, growth, and user satisfaction.
• Use data-driven insights to refine community strategies and goals

About You
These are some of the skills and experiences we think are important for this role:

• Strong familiarity with open source communities.
• Prior experience managing and moderating online communities or user forums and social media platforms.
• Conflict resolution and problem-solving skills to manage inquiries, feedback, and concerns effectively. Preferably experience in a user-facing role, providing technical support or user onboarding of software products.
• Proven record of fostering and growing online communities.
• Strong strategic communication skills.
• Prior experience organizing and hosting community events, webinars, or conferences.
• Proven results with developing and curating engaging content.
• Bachelor's degree in Computer Science and/or Education or other relevant degree.
• Exceptional written and verbal communication skills. As the majority of the communication is textual, you must be a fast typer. All internal and external communication is in English; you must be able to write and speak English fluently.
• Ability to work independently, manage multiple tasks, and adapt to a fast-paced environment.
• Strong analytical skills, plus if you have experience using data-driven insights to create community strategies and goals, and familiarity with engagement metrics to understand growth and user satisfaction.
• Attention to detail and the ability to handle stressful situations (i.e. managing several operational tasks/systems and communications simultaneously).
• A self- driven person that likes to take initiative and responsibility.
• Passion for education, technology and open source.

What it's like working at our company and some benefits that you might find attractive:

• An Inclusive and creative workplace, where we give our employees responsibility and trust, along with the opportunity to shape their own working day.
• A rich variation of challenges where the results of our efforts will be used by millions of people around the world.
• Flextime with core time from 09:00 - 15:00.
• Lose vacation policy - holiday is up to 25 vacation days each holiday year.
• Incentives like lunch contribution, free snacks and free access to gym (Oslo office only).
• The opportunity to be a part of changing the future for Internet learning content.
• Subsidy for health promoting activities.
• Highly efficient international, goal-oriented and high-spirited work environment where we try to host afterwork activities monthly.
• Insurance and pension contribution.
• The ability to work with great colleagues in a pleasant and modern office, centrally situated in Oslo, Bergen or Tromsø. The role will be permanently working from one of our 3 offices in Norway, some traveling might be expected.
• Be part of a dynamic team where you can make a real impact and grow your career with support from our larger organization.
• Access to external training/upskilling platform and budget including two annual training days.
• Two days a year you can dedicate to do volunteer work.

Applying for the position
Before applying, make sure you upload an up to date resume and include some information of why you want to apply for this role and why you believe you would be the best fit for the role, in the "Cover letter" area.
We try to do our best to ensure a quick and timely application process and process applications as they come in. We encourage candidates to hand in their applications no later than the 1st of December 2024.

If you have any questions about this role or working at H5P Group, feel free to reach out to Hanne Kristiansen Repvik by sending an email to: hanne.kristiansen@h5p.group or by phone +47 91709558

We only accept applications via formal application platforms (Gohire), not by email.