Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. This is our story. Make it your story.

This position reports to

Sales Manager

Your role and responsibilities

Building on over 140 years of excellence, our more than 105,000 employees worldwide are committed to delivering on our purpose with innovations that create success for ABB and all our stakeholders. Our solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. In collaboration with our customers, partners and suppliers, we address the world’s energy challenges, transform industries and embed sustainability in everything we do. We are experts in measurement and automation technologies, passionate in serving our customers with the best digitally enabled solutions to fit their needs, quickly, reliably and with a global service, network to support them. The division Measurement & Analytics develops, produces, sells, delivers and services products and solutions to enable industrial and energy customers to operate more efficiently and profitably. The business Line Analytical within the Division covers Process and Water Analytics as well as related services. As a Customer Support Specialist you will be responsible for all customer support processes within a designated market in accordance with our strategy. You will build long term customer relationships and manage resolution to specific customer needs and issues. As a Customer Support Specialist you will prepare and coordinate customer offers, orders and after-sales support activities. In this role you will cover the whole cycle from “Quote to Cash” Main Responsibilities; • Customer support - Ensures support to the Sales organization during the sales cycle and provides support as needed. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with relevant persons. Develops, implements, and maintains customer support processes. Participates in customer support related development projects (e.g. tools, competences, resources). • Proposal – Prepare proposals through internal and external resources. Ensure all proposals follow relevant ABB procedures. • Order Handling - Processes orders to ensure that customers receive accurate and timely delivery of products, and acts as first port of call to customers’ questions and orders. Builds long-term and sustainable customer relationships, and prioritizes the work according to the defined criteria, in order to ensure consistent customer satisfaction. • Purchasing – Purchases products from feeder factories or third party supplier and follow up on deliveries. • Logistics – Effectively control inbound and outbound shipping of products to customers. Handles import and export. Coordinate warehouse and ensures on time delivery based on customer request. • Invoicing – Issue invoices and payments to customer and factories in coordination with Sales and the financial controller. Follow up on overdue payments. • Organization – Support cross business-line activities and act as backup if and when needed. Share best practices and lesson learned.

Qualifications for the role

• Technical/Polytechnic education or Bachelor-degree, in automation, electrical, IT, sales / marketing or other relevant skills that complement the requirements for the job.
• Early career starter, with at least three years of Internal Sales relevant experience.
• You must enjoy working in an international environment and motivated to build internal and external relationships and networks.
• You are a teamplayer; however you must also be able to work independently.
• You have good experience in Order Management tools, such as SAP, Sales Force (SFDC) and have good communication skills in Norwegian and English.
• Have good communication and interpersonal skills.
• Be ambitious, creative and customer oriented.
• Must thrives in a hectic environment and be able to work structured and targeted.
• Flexible, patient and positive.

More about us

As your employer, ABB can offer: • Technical and personal challenges in a positive and innovative environment. • Informal and good work relations between co-workers and managers. • Positive and exciting work environment in a global organization with future career opportunities. • Professional growth. • Competitive salary. • Flexible hours, good insurance and pension. • Various welfare programs, such as company cabins, fitness facilities etc. • Possibility for international assignments. For any questions regarding the position please contact Frenk Withoos, email: frenk.withoos@nl.abb.com. Please note that we can only accept applications submitted through our online career portal. Applications via e-mail will have to be deleted and not processed due to data privacy requirements. The position is located in ABBs office at Kokstad or Fornebu. ABB is a supplier of critical infrastructure. Personnel safety is therefore important to ABB and our customers. In collaboration with Meditor, ABB in Norway conducts background checks on candidates who receive offers of employment. This is to ensure compliance with ABB’s guidelines for recruitment and personnel safety, as well as compliance with legal requirements related to trade sanctions. Candidates will be asked to provide relevant information. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #My ABBStory