The Customer Service Engineer is responsible for working with customers remotely and in-field on commissioning, resolving issues and maintain uptime. Other responsibilities are servicing customer installations as needed, and communicating with Sustainable Engineering to provide feedback on field issues to improve product reliability and functionality.
The position is reporting to the Customer Service Manager for Europe.


Responsibilities

• Ensure customer satisfaction with our products and services.
• Provide support to customers and Corvus field service personnel to troubleshoot and resolve issues with customer installations.
• Create and update customer issue tickets as needed to provide up to date status on assigned cases.
• Download and analyze customer data for troubleshooting and monitoring purposes.
• Connect to remote systems to perform diagnostics and upgrade and configure software.
• Create RMAs and Sales Orders for returning and shipping parts to and from customers.
• Escalate and manage resolution of issues that require engineering resources as needed.
• Travel to customer sites to perform service actions.
• Coordinate and plan service work and assignments.
• Join the on-call duty first line support from Customer Service.
• Develop and maintain needed skill sets and knowledge keeping up to date with the latest technology and products to expand department competency.
• Create and maintain internal and customer-facing documentation to disseminate product information related to installation, operation, and diagnostics.
• Participate in creating and improving processes that allow Corvus to deliver products and services more efficiently to our customers.

KPI´s and Critical Success Factors

• Utilization 80%+
• Electrical-mechanical and software skills
• Work efficiency
• Independent and self-governed
• Customer experience mind-set

Qualifications, education, and skills

• Degree or Diploma in field of electronics or computer technician or equivalent work experience.
• Proven troubleshooting and problem-solving skills applied to electrical-mechanical and software systems.
• Proven professional English skills, both verbal and in writing
• Hands on experience installing and testing hardware and software in an industrial
• environment.
• Hands on mentality.
• Organized and good multitasking skills with the ability to manage workload and prioritize tasks.
• Digital native embracing modern software and digital tools
• Able to work independently with minimal supervision
• Good communication and crisis management skills.
• Flexibility and willingness to travel and work internationally.
• Representing Corvus Energy brand and values towards customers and partner

Our Corporate Values

In Corvus Energy, our values provide a guideline for the correct behavior and create a common understanding amongst employees. These values are aligned with Corvus Energy’s strategic goals and reflect our company’s leadership vision. These values also serve as guiding principles for all leaders and set out our expectations.

• We act with Integrity
• We drive Innovation
• We are Team Players
• We are Passionate

We offer a competitive salary, along with a comprehensive benefits package that includes health insurance, a good pension scheme, and opportunities for professional development in a global organization.
Joining our team will provide you with the chance to work on cutting-edge technologies that contribute to a sustainable future.
As an organization, we also strive for a good work–life balance and a healthy lifestyle and we have flexible working hours. We offer healthy varied lunches and snacks as well as sports and social activities outside of work If you find this position interesting, we encourage you to apply. We are a fast-growing company with a strong demand for our products, being the undisputed market leader in one of the most exciting industries in the maritime industry. Join our team and be a key player in our success story of powering a clean future all around the world.
We encourage all interested candidates to apply.
If you have any questions about the position, do not hesitate to contact Lars Petter Larsen via phone: +47 95284659 or email: lplarsen@corvusenergy.com
About Corvus Energy
Corvus Energy is the world leading supplier of zero-emission solutions for the maritime industry. We specialize in developing cutting-edge battery energy storage solutions and hydrogen fuel cell systems to reduce emissions from a wide range of applications, from ferries and offshore vessels to tankers and cruise ships. With over 850+ projects delivered all around the world, Corvus Energy is by far the market leader in one of the most exciting and fast-growing industries within sustainable transition. Today we are close to 250 employees across 15 global locations, headquartered in Bergen, Norway and with hubs in Vancouver, Canada and Bellingham, USA.
View our video here: Join Our Team