Norway Job Openings

Helly Hansen

Customer Operations Representative Denmark

Oslo

FULL TIME

September 16, 2024

Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics more than 140 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with LIFA® Stay Dry technology, the patented H2Flow™ temperature regulating system, and the revolutionary lighter, warmer LIFALOFT™ insulation. Building on Helly Hansen’s proprietary HELLY TECH® waterproof/breathable system, the technical outdoor brand has most recently introduced the award-winning LIFA INFINITY PRO™ - the company’s most innovative and responsible waterproof/breathable technology to date.
Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations globally.
Helly Hansen’s outerwear, base layers, sportswear and footwear are sold in more than 40 countries around the world and the company is owned by Canadian Tire Corporation (CTC). To learn more about Helly Hansen’s latest collections, visit www.hellyhansen.com

Helly Hansen is looking for a Customer Operations Representative Denmark
I denne stilling får du mulighed for at påvirke og udvikle et af Norges mest internationalt kendte og anerkendte forbrugerbrands. Som en del af vores professionelle, multinationale team vil du få en række udfordrende opgaver med at servicere vores skandinaviske engros- og B2B-kunder - primært danske kunder. Du vil være nøglepersonen i ordrebogshåndtering, leveringskoordinering og eftersalgsprocesser. Der vil være et tæt samarbejde med salgsteamet i Danmark for at sikre den bedste service til vores kunder i alle forretningsenheder - Sports, Work Wear og Musto.
NØGLEANSVARSOMRÅDER:
SERVICE EXCELLENCE
  • Fremragende kundeservice: Sikre førsteklasses kundeorienteret rådgivning og service til Helly Hansens engros- og B2b-kunder i den tildelte region. Hjælpe med vores produktleverancer, priser, rabatter, eftersalgskontroller, kampagner og andre servicerelaterede spørgsmål.
  • Team: Udvikle og vedligeholde effektive arbejdsrelationer med alle kolleger for at sikre en 'one team approach' til levering af Customer Service Excellence-standarderne og forretningsmålene.
  • Support: yde support og hjælp til kolleger i hele HH-virksomheden.
  • Tværfunktionel: Arbejde med lokalt salg, økonomi, logistik og andre tværfunktionelle teams på tværs af virksomheden, udveksle information og træffe beslutninger sammen for at sikre den bedst mulige løsning til vores kunder.
DRIFT
Håndtering af ordrebøger
  • Support, opfølgning og hjælp til ordreindtastning
  • Tjek vilkår og rabatter i henhold til sæsonbestemte deadlines
  • Overvåg produkttilgængelighed og mulige forsinkelser.
  • Kommuniker med kundekontorer og salgsteams om mulige ændringer, der påvirker ordrer.
  • Sikre, at ordrer frigives til tiden for at opfylde kundernes behov
  • Afstemning af returneringer, chargebacks, reklamationer og mangler.
  • Støtte den månedlige prognoseproces og aktiv opfølgning på forsendelsesmålene
FÆRDIGHEDER/PERSONLIGE EGENSKABER
Som medlem af Customer Operations Team er det nødvendigt at have en positiv tilgang til at servicere vores kunder, være en positiv indflydelse i teamet og udmærke sig i de daglige opgaver.
Service:
  • Passioneret omkring brands og produkter
  • Fremragende skriftlig og mundtlig kommunikation
  • Tålmodighed og empati
  • Vedholdenhed - ikke at tage en genvej
Team:
  • Holdspiller
  • Positiv og hjælpsom indstilling
  • God til at tage initiativ
Drift:
  • Har gode computerfærdigheder
  • Struktureret og detaljeorienteret
  • Effektiv tankegang
ERFARINGER/KVALIFIKATIONER
  • Erhvervserfaring i et kundeservicemiljø er en fordel
  • Fornemmelse for kundernes behov og evne til at vende en klage til en positiv oplevelse
  • Computerkendskab, erfaring med ERP-systemer er et plus
  • Flydende dansk og meget gode engelskkundskaber
VI TILBYDER
  • Dynamisk, kreativt og internationalt miljø
  • Inkluderende og hjælpsomt team
  • En kultur med empowerment og ejerskab
  • Fantastisk kontorplacering med nyrenoverede faciliteter
  • Grundig support og oplæring
START
Start vil være så hurtigt som muligt.

Fast stilling i HQ Oslo.

Send venligst dit CV og ansøgning på engelsk. Søgnad kun godtatt i portalen. Ansøgningsfrist er 30.september

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