We are looking to hire for the role of Client Support Associate to lead the staff deployments and ongoing monitoring of these deployements with our Clients. This role includes allocation, operational enablement, account enablement, service delivery enablement of deployed engineers, ongoing management of staff augmentation operations, performance tracking of engineers, jobs, and client servicing as the core focus areas. This role requires a variety of skills sets including foundational IT knowledge, experience of using VOIP tolls like Zoom, Skype etc., handling of clients, project management, performance tracking and an aptitude to collaborate and work with other departments.
Job Responsibilities

• Plan and assign deployment projects to our engineers based on their skills and availability.
• Provide operational and technical (where required) guidance and support to our engineers and clients.
• Creating, maintaining and updating the checklists for pre-boarding, onboarding and post-boarding activities.
• Ensuring the implementation of checklist items by executing them himself and by engaging resources where necessary from other departments e.g. IT.
• Prep, participate and post meeting debrief of client calls, as and when necessary.
• Reviewing all deliverables including emails before and after sending to client and coaching the staff where necessary.
• Escalations of any client issues with management.
• Raise additional resource allocations requests as and when required.
• Monitor and evaluate the performance and quality of our services and projects
• Resolve any issues or complaints that may arise during or after the deployment
• Maintain and update records of client interactions, feedback, and satisfaction
• Communicate and collaborate with other departments to ensure smooth and timely delivery of our services
• Prepare and present reports and analysis on the status and results of our deployments
• Identify and implement ways to improve our processes, procedures, and standards

Job Requirements
Bachelors Degree in Business, IT or Project Management.
Females are Preffered
2 years of professional work experience.
Proven experience in managing client operations and projects preferably in an organization serving clients overseas from Pakistan.
Knowledge of civil engineering concepts, principles, and practices
Working experience with IT systems, tools, and software, such as VOIP, Zoom, Skype, etc.
Experience in handling and managing clients and their expectations
Excellent English language communication, interpersonal, and leadership skills
Strong project management, organisation, and analytical skills
Ability to work under pressure and meet deadlines
Ability to work independently and as part of a team
Attention to detail.
Work Hours:
03:00 AM PKT to 12:00 PM PKT ( AUS Shift )
4:00 PM PKT to 01:00 AM PKT (USA Shift)
Location:
Bahria town Civic Centre Phase 4 Rawalpindi
Job Type: Full-time ( on-site )
Pay: Rs 70,000.00 - Rs 1 50,000.00 per month
Job Type: Full-time
Pay: Rs70,000.00 - Rs150,000.00 per month
Location:

• Rawalpindi (Required)

Application Deadline: 01/09/2024