Coordinator, Parts Coordination Management Trainee

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
Business unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for a dynamic Coordinator, Parts Coordination Management Trainee to join our skilled Parts Coordination Management team on a 12-month fixed term contract. The role will be based in Karachi, Pakistan, and in accordance with our hybrid work model, you will be able to work partially remotely.

What will you be doing?
As Coordinator, Parts Coordination Management Trainee you will be accountable for processing internal and external customers’ spare parts requests in a timely and high-quality manner, in alignment with our customers’ expectations.

• You will act as the customer contact for spare parts quotations, orders, deliveries, and non-conformities, serving as a link between the customer and various departments involved in the spare parts delivery process.
• This 12-month fixed term contract offers excellent opportunities for professional growth in a broad and exciting role.
• You will take on varying and challenging work tasks as part of a solid, experienced team, working with the latest technologies.
• Closely cooperating with a large network of both customers and internal stakeholders, you will foster a culture of collaboration and build strong working relationships in a fast-paced and multi-cultural environment.
• As an ideal candidate, you are accustomed to working with spare parts, logistics, and customer service.
• To manage the varying tasks associated with this role, we hope that you are highly organised, with a structured and quality-oriented approach to your work. In this fast-moving role, you should also be able to multi-task and prioritise, to ensure adherence to set timelines.
• You will be required to work independently and proactively, taking ownership of your tasks while actively managing relevant stakeholders.
• Thus, we hope that you have a service-oriented mindset, the ability to thrive in a fast-paced environment, and a knack for establishing strong stakeholder relationships.

Your responsibilities for the role include, but are not limited to:

• Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements
• Ensure highest level of quality and response time for quotes and orders
• Ensure quality of spare parts sales documents.
• Actively follow-up the order book.
• Liaise with Sales about the content and terms of the offerings.
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
• Follow up with supply chain of parts deliveries according to agreed process
• Maintain and develop knowledge of customer specific solutions and needs.
• Off hour support for spare parts (24 hr service)
• Fulfil responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams.
• Use internal network within the expertise to escalate issues that may arise with in the expertise.
• Build profitable customer relationships in order to provide feedback and valuable information.
• Adhere to the way of working explained during the training period.
• Work towards Company reputation.

The below will enable you to succeed in this role:

• Any graduate degree in a relevant educational field.
• Experience with customer service and a service-oriented mindset.
• Experience with spare part orders and logistics.
• Passion for process optimisation, learning, and professional development.
• Systematic and organised way of working.
• Ability to multi-task, prioritise, and maintain performance in a high-pressure setting.
• Proactive and self-directed approach to work, taking ownership of your own tasks.
• Team-player mindset, thriving in an interactive and collaborative environment.
• Excellent communication and interpersonal skills.
• Cultural awareness and capability to work in a global and virtually led team.
• Fluent English language skills, both written and spoken.
• Drive for the common goal of providing our customers with the best possible service experience.

Why you & us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Contact & next steps:
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline Thursday September 9th, 2024, by submitting your application in our Career portal. Our recruiting tool recognises the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Team Leader, PCM Eva Pereira via email at eva.pereira@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 09.09.2024
At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.