About Us:
FAJ group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.
We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai- UAE, we are expanding our team and are currently seeking a highly skilled and experienced team to join us.
Job description
We Required Female Operations Assistant job in PWD Society, Block C, Islamabad Capital Territory.
Bachelor’s degree in any field, from a recognized university.
Preferred Age of 28-35
Websites:
https://www.fajcoffeemachines.ae/
https://www.fajshop.ae/
https://www.faj.ae/
https://www.fajservices.ae
Experience:
Minimum 3 years of relevant experience, preferably working in an international or corporate organization.
Strong planning and organizing skills to handle operational assistance tasks under the given timelines.
Proficiency in computers, especially Word, Excel, CRM and Outlook.
Effective writing and communication skills in English.
Responsibility :
Attends inbound and makes outbound calls, Whatsapp Chat / Online chat response
Registers and follow up customer’s inquires or complaint/s
Prepares quotations / estimation, invoices to customers
Prepares weekly reports on power retailers
Handles our products / spare parts inquiries and registration of customers via chat or emails.
Ensures all field teams address customers’ complaint/s and request
Develops customer feedback system to ensure customer satisfaction
Sends daily and monthly report to the manager
Performs other related clerical, admin and sales jobs
Addresses customer’s queries
Prepares Statement of Accounts of various parties and follows up
Coordinate with teams
Sends daily and monthly report to the manager
Handles prospective clients and provides counseling
Performs other related clerical, admin and sales jobs
Handles clients in a professional manner
Deals with customer issues
Processes customer orders
Keeps up to date with product developments
Calls clientele
Devise snew sales or marketing strategies
Works with other departments
Schedules appointments, calls and meetings
The Operations Assistant will report to designated PRM staff, and provide logistic support and other tasks as assigned, and shall work in collaboration with other designated operational assistants to provide smooth operational Services. The detailed tasks to be performed by the Operation Assistant include, but not limited to, the followings:
Regularly update contact details of personnel in PRM in consultation with all units in PRM.
Prepare expense sheets for contractual drivers.
Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.
Job Types: Full-time, Contract
Contract length: 12 months
Job Types: Full-time, Contract
Contract length: 12 months