Responsibilities

• Serving clients by processing orders, returns and refunds
• Handling the entire order fulfillment journey
• Communicating with UHNW clients through our app
• Resolving client’s queries pertaining to day to day operations
• Scheduling pick up with different shippers
• Working with the different shippers to resolve shipping issues
• Accurately upload items to our clients’ digital closets
• Working with internal stakeholders on client onboarding
• Ensure that our clients’ digital closets are up to our standards at all times
• Working with the image retouch vendor to maintain quality of images retouched in client’s digital closet
• Take Personal ownerships of resolving the client’s issues from an end to end operational perspective (Sourcing, Ordering, Shipping, Returns)
• Working on different reports closely with the Senior Ops associate and the SMEs
• Find new ways to offer the best solution for our clients to enhance their experience

Requirements

• Minimum 2-3 years of experience in Operations role is a must, preferably working in luxury retail, eminent fashion houses, primarily supporting US/North American clientele
• Strong analytical and logical skills
• Strong business acumen, ethics and high integrity·
• Excellent verbal & written communication skills (English)· Experience in fashion and e-commerce·
• Must be articulate, organized, detail-oriented and have the ability to multitask·
• Very comfortable using technology·
• Demonstrated experience in improving process and procedures· Target driven and take accountability for their work, whilst working in a fast-paced, metric-driven environment·
• Flexible in working rotational shifts/night shifts (APAC, EMEA, US)·
• Ability to maintain composure in highly escalated situations·
• Proficient with GSuite (Gmail, Google Docs, Google sheets), slack
• Organized with a can-do attitude
• Ability to work well with a geographically distributed team (North America, EMEA, Asia)
• Quick learner, with a positive attitude and ability to work well within a remote team & setting.

Bonus Points

• If you have experience working at an e-commerce marketplace, and/or love fashion or personal luxury goods.
• You are a team player who is comfortable working across an organization that is growing while doing
• You communicate regularly and clearly with your co-workers and are never afraid to ask questions
• You love what you do and are curious about all facets of Editorialist.

Benefits

• Remote Working Opportunity (for the time being)
• Stock Options
• Cult Membership (Fitness and well being)
• Home Office Setup
• Co-working Allowance
• Unlimited PTO
• Medical Insurance
• Retiral Benefits