Panama Job Openings
Life Management Center of Northwest Florida, Inc.
Administrative Professional - Adult Services
Panama City
FULL TIME
September 16, 2024
MINIMUM TRAINING, CREDENTIALS AND EXPERIENCE REQUIRED:
- High school diploma or equivalency.
- Basic computer skills which include knowledge of creating folders, saving and retrieving files, e-mail (Outlook), MS Office (Word and Excel), using web browsers such as Internet Explorer and/or Mozilla Firefox, along with operating a keyboard, mouse, and printer.
WAGE AND HOUR STATUS: Non-exempt
DESCRIPTION OF DUTIES AND RESPONSIBILITIES: *
ESSENTIAL FUNCTIONS: (Essential functions of this position are listed below. The position also includes additional functions as needed and/or assigned by supervisor.)
- Verifies client insurance benefits, applicable copayment, and any balances due prior to the appointment.
- Sends appointment reminders to clients per client preference.
- Arranges for and documents use of interpreter services, or other auxiliary aids as necessary to ensure effective communication and access.
- Manages appointments and follows program procedures for client check-in.
- Updates client status and notifies appropriate staff of appointment arrivals, cancellations, and breaks.
- Communicates relevant client status information in the comments of an Appointment or in Client Warnings.
- Requests and collects the client’s current information at each visit.
- Performs moderately complex typing and clerical work.
- Updates client data in the Electronic Health Record.
- Scans client documents in a timely manner.
- Files scanned documents in accordance with LMC guidelines “Document Naming Convention” and “Folder List and Content”.
- Records and processes Release of Information forms in a timely manner.
- Arranges for good communication by documenting when placing client phone calls and reasons for placing the calls.
- Performs administrative functions of accurately opening and closing client records per LMC policy.
- Coordinates coverage with Supervisor and coworkers for clinic schedules.
- Cross trains in other administrative positions in order to fill in for support of staff during high volume client attendance, staff absences, and staff lunch.
- Greets clients, companions, vendors, and staff in a courteous and timely manner.
- Practices proper phone etiquette.
- Manages phone traffic effectively.
- Assesses for and responds appropriately to client risk situations/events.
- References client “Warnings” related to safety, and updates as needed.
- Uses appropriate de-escalation techniques when a client is complaining or distressed.
- Helps maintain a calm and safe customer environment, which may include notifying a supervisor or law enforcement in a timely manner.
- Communicates with others regarding client risk situations.
- Must be able to hear conversational speech, visually observe client behaviors for safety and communicate effectively with clients and co-workers.
- Vision requirements include close and distance vision.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- 8 hour shift
- Monday to Friday
- High school or equivalent (Required)
- Customer service: 1 year (Preferred)
- Microsoft Word: 1 year (Preferred)
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