Holiday Beach Companies in Panama City Beach, FL is looking to hire a full-time Call Center Agent to work with guests as they reserve a vacation home. Are you a customer service rock star? Would you like to work for a successful company that values its employees? If so, please read on!
This customer service position earns a competitive wage of $18/hour.
We provide great benefits, including health, dental, vision, life, short- and long-term disability, paid time off (PTO), and paid holidays after 60 days of employment.
If this sounds like the right opportunity for you, apply today!

ABOUT HOLIDAY BEACH COMPANIES
Holiday Beach Companies is five unique companies in one - we are all-inclusive from Real Estate, Development, Construction, Mechanical and Rentals. We offer the finest luxury vacation rentals throughout Florida's Panhandle.
We also provide a variety of additional amenities and services, including daily beach chair rentals, paddleboards, charter fishing excursions, and more to help our guests make the most of their vacation!

A DAY IN THE LIFE
As a Call Center Agent, you play a vital role in the operations of our business as you work with guests and your Holiday Beach teammates to provide them with unparalleled luxury and customer service. You are the main point of contact for our guests and potential guests alike.


Job Requirement and Responsibilities Include:

• Answer any questions and handle any concerns over the phone or through email in a timely manner
• Solicit for reviews and work with Property Managers to get five-star reviews
• Answer phones as backup to Holiday Beach Mechanical (HBM) service. Answer service questions and enter calls into HBM systems.
• Keep current on our property amenities, services, pricing, and unit layouts to remain knowledgeable and equipped to assist each customer
• Ensure that the contracts signed by guests are on file
• Input reservations into our software and send confirmation emails
• Maintain our booking calendars and sync across each booking platform
• Work alongside our property managers to find solutions to any guest concerns regarding property conditions and requests
• Prior to guest arrival, contact them to sell further items and amenities such as beach chairs, early check-in, late check-out, insurance, elevator access, pool heat, boat rides, bikes, and more
• Before our guests arrive, perform welcome calls and send welcome emails
• Skillfully, manage the beach chair schedules and ensure that our beach services assistants have all the information they need to be successful
• Participate in training and other duties as assigned by management

QUALIFICATIONS

• Valid driver's license
• High school diploma or equivalent
• Experience with Microsoft Outlook, Word, and Excel
• Ability to walk up multiple flights of stairs if needed
• Ability to stand and/or sit for long periods of time

Are you a team player? Do you work well in a fast-paced environment? Can you effectively manage multiple tasks? Are you highly organized and detail-oriented? Do you always have a positive attitude? If yes, you might just be perfect for this customer service position!

WORK SCHEDULE
This position is full-time and has available shifts every day with rotating off-days.
Must be able to work weekend shifts when assigned.

ARE YOU READY TO JOIN OUR EXCITING TEAM WHERE EVERY DAY'S A HOLIDAY?
If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Transparency in Coverage Act
The below link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
https://link.edgepilot.com/s/75f68a39/hytx G2066k OEV4AUh9kei A?u=https://www.floridablue.com/members/tools-resources/transparency