• HMO coverage for you
• Work flexibly with our hybrid working environment
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

• Handling incoming and outgoing correspondence through phone calls and emails.
• Liaising with owners, tenants, contractors, and estate agents to facilitate payments.
• Conducting investigations to establish contact with customers.
• Building and establishing relationships with customers based on rapport and trust.
• Negotiating repayment solutions and handling objections.
• Collaborating with Owners Corporation Managers to address non-payments via extensions and payment plans.
• Issuing arrears and final fee notices using required software programs.
• Scheduling and reviewing agreements and following up with third parties on outstanding payments.
• Providing ongoing training and maintaining effective communication with the team.
• Managing levy issuance and banking data reconciliation.
• Performing levy ledger reconciliation.
• Issuing reminder and final notices.
• Collecting payments via phone calls.

• Strong communication and negotiation skills.
• Ability to build relationships with customers and provide positive solutions.
• Analytical and problem-solving abilities.
• Strong organizational skills with attention to detail.
• Proficiency in managing financial records and reconciling data.
• Ability to work independently and within a team environment.
• Experience in collections or accounts receivable roles (preferred).

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.