This is a permanent remote position in the Philippines.
We are looking for an Accounts Manager responsible for maintaining and expanding relationships with an assigned portfolio of clients. The Account Manager will act as a liaison between clients and internal teams, ensuring seamless communication and collaboration.
Responsibilities:
Client Relationship Management:

• Serve as the main contact for client inquiries and requests.
• Build and maintain strong client relationships.
• Understand client needs to provide tailored solutions.
• Ensure client satisfaction through regular check-ins.
• Manage client expectations for timelines and deliverables.

Account Management & Retention:

• Monitor client accounts for growth opportunities and potential issues.
• Ensure placed Virtual Professionals meet client expectations.
• Research and understand clients' business needs.
• Identify opportunities to offer additional services.

Invoicing & Financial Tracking:

• Oversee accurate timekeeping for Virtual Professionals.
• Submit reports for timely invoicing and resolve payment issues.
• Manage billing cycles and track payments.

Contract Management:

• Negotiate and manage client contracts.
• Ensure contracts meet client needs and company policies.
• Collaborate with legal and other teams to finalize contracts.

Team Collaboration:

• Work closely with HR, recruitment, and other teams to ensure smooth operations.
• Provide client feedback to improve service delivery.

Reporting & Analytics:

• Create regular performance and satisfaction reports.
• Track key metrics such as retention and satisfaction.

Other Accounts Manager Responsibilities:

• Undertake various ad hoc tasks as required and any other responsibilities that may require assistance, within NKR, that are in line with the Contractor’s skillset and work experience

Qualifications:

• Bachelor’s degree in Business, Management, or a related field.
• At least 4 to 5 years of experience in account management or client relations.
• Strong communication and negotiation skills.
• Ability to manage multiple accounts and prioritize tasks.
• Knowledge of invoicing and contract management.
• Experience collaborating with cross-functional teams.
• Proficiency in tools like Zoho, Asana, Ring Central is a huge plus.

Shift: Monday to Friday 8:00 PM to 5:00 AM
Salary: Php 35,000 NET (negotiable depending on experience)
Interested applicants may submit their CV directly at https://jobs.nkrrecruit.com/jobs/Careers/588483000009731001/Accounts-Manager?source=Career Site
Job Type: Full-time
Pay: Php35,000.00 - Php40,000.00 per month
Benefits:

• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• Are you comfortable working during the night shift (8:00 PM to 5:00 AM)?
• How much is your expected salary?
• Are you available to start immediately?
• How many years of experience do you have with Accounts Management?

Expected Start Date: 10/28/2024