Philippines Job Openings
Zus Coffee Philippines
Assistant Manager for Customer Happiness
San Juan
FULL TIME
October 11, 2024
Job Responsibilities:
- Handle customer queries through live chat in a timely and professional manner.
- Address and resolve customer concerns, questions, or complaints with patience and clarity.
- Provide accurate information about products, services, and company policies.
- Assist customers with basic troubleshooting and problem-solving, especially for technical products or services.
- Escalate complex technical issues to relevant departments when necessary.
- Guide customers through step-by-step solutions using chat interactions.
- Assist customers in placing orders, processing payments, or checking order statuses via chat.
- Address refund, exchange, or return inquiries and process necessary transactions.
- Ensure positive customer interactions by maintaining a friendly and empathetic tone.
- Continuously update knowledge of company products, services, and policies to provide accurate information.
- Attend training sessions on new products, software, or updates in company procedures.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving complaints
- Strong phone contact handling skills and active listening
- Familiarity with the system
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- College is required
- College Graduate or any course
- Proven Experience with 3-5 years' experience
- For chat or email-based roles, good typing speed (usually around 40-60 words per minute) is beneficial.
- Ability to convey information clearly, whether through speaking or writing.
- Ability to resolve customer issues efficiently and creatively.
- Being able to handle difficult or emotional customers in a calm and understanding manner.
- Ability to prioritize tasks and manage multiple inquiries simultaneously.
- Being open to improving performance based on feedback and coaching.
Pay: Php35,000.00 - Php40,000.00 per month
Benefits:
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
- 8 hour shift
- 13th month salary
- Customer Care Specialist: 1 year (Preferred)
- English (Preferred)
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