Philippines Job Openings

Zus Coffee Philippines

Customer Happiness Agent

San Juan

FULL TIME

October 11, 2024

Job Responsibilities:
  • Handle customer queries through live chat in a timely and professional manner.
  • Address and resolve customer concerns, questions, or complaints with patience and clarity.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with basic troubleshooting and problem-solving, especially for technical products or services.
  • Escalate complex technical issues to relevant departments when necessary.
  • Guide customers through step-by-step solutions using chat interactions.
  • Assist customers in placing orders, processing payments, or checking order statuses via chat.
  • Address refund, exchange, or return inquiries and process necessary transactions.
  • Ensure positive customer interactions by maintaining a friendly and empathetic tone.
  • Continuously update knowledge of company products, services, and policies to provide accurate information.
  • Attend training sessions on new products, software, or updates in company procedures.
Knowledge and skills:
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving complaints
  • Strong phone contact handling skills and active listening
  • Familiarity with the system
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • College is required
Requirements:
  • College Graduate or equivalent
  • Proven Experience with 1 to 2 years' experience
  • For chat or email-based roles, good typing speed (usually around 40-60 words per minute) is beneficial.
  • Ability to convey information clearly, whether through speaking or writing.
  • Ability to resolve customer issues efficiently and creatively.
  • Being able to handle difficult or emotional customers in a calm and understanding manner.
  • Ability to prioritize tasks and manage multiple inquiries simultaneously.
  • Being open to improving performance based on feedback and coaching.
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home
Schedule:
  • 8 hour shift
Supplemental Pay:
  • 13th month salary
  • Overtime pay
  • Performance bonus
Experience:
  • Customer Care Specialist: 1 year (Preferred)
Language:
  • English (Preferred)
Application Deadline: 10/18/2024
Expected Start Date: 10/21/2024
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