Job Responsibilities:

• Handle customer queries through live chat in a timely and professional manner.
• Address and resolve customer concerns, questions, or complaints with patience and clarity.
• Provide accurate information about products, services, and company policies.
• Assist customers with basic troubleshooting and problem-solving, especially for technical products or services.
• Escalate complex technical issues to relevant departments when necessary.
• Guide customers through step-by-step solutions using chat interactions.
• Assist customers in placing orders, processing payments, or checking order statuses via chat.
• Address refund, exchange, or return inquiries and process necessary transactions.
• Ensure positive customer interactions by maintaining a friendly and empathetic tone.
• Continuously update knowledge of company products, services, and policies to provide accurate information.
• Attend training sessions on new products, software, or updates in company procedures.

Knowledge and skills:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving complaints
• Strong phone contact handling skills and active listening
• Familiarity with the system
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• College is required

Requirements:

• College Graduate or equivalent
• Proven Experience with 1 to 2 years' experience
• For chat or email-based roles, good typing speed (usually around 40-60 words per minute) is beneficial.
• Ability to convey information clearly, whether through speaking or writing.
• Ability to resolve customer issues efficiently and creatively.
• Being able to handle difficult or emotional customers in a calm and understanding manner.
• Ability to prioritize tasks and manage multiple inquiries simultaneously.
• Being open to improving performance based on feedback and coaching.

Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:

• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)

Application Deadline: 10/18/2024
Expected Start Date: 10/21/2024