Apply for Associate Role at Wipro Limited

Philippines Job Openings

Wipro Limited

Associate

October 22, 2024

CEBU CITY, Philippines
DOP
3108637

Job Description

Handle oubound calls to process which deals with medical staff/doctors
Supports research and data validation
Deliver excellent customer service and ensure customer satisfaction in all calls
Ensure accurate documentation of each call
Attend to customer queries, concerns and complaints and provide first time call resolution
Escalate calls to proper parties following proper protocols
Ensure compliance to all company policies and procedures
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured

Behavioural - interpersonal and influence management skills , Behavioural - Knowledge of Customer's Culture. , Domain - Domain knowledge / Customer Centricity / Commitment

Worked in service Industry
Experience of 6 months and above desirable.
Experience in call center will be an advantage.
Healthcare experience will be an added advantage
Decent communication proficiency is required

Provider Inbound

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

We regret to inform you that this job opportunity is no longer available as it has expired

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