About Us
Hello Connect
Hello Connect is a subsidiary of Hello Fresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of Hello Fresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
Hello Fresh
Hello Fresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Description
The Business Intelligence Analyst will help our organization make informed decisions by transforming available data into meaningful insights. You will collaborate with various stakeholders to gather requirements, process and analyze data, and create self-service dashboards that drive initiatives.
Responsibilities and duties

• Support decision-making by translating business requirements into BI products
• Develop and maintain data models, automation, reports, and dashboards using BI tools.
• Collect, process, and analyze large datasets to identify patterns, trends, and insights.
• Ensure data accuracy and integrity by implementing basic data validation and quality checks.
• Apply statistical techniques and models to address broad business questions and test hypotheses
• Actively engage with stakeholders to gather information, explore options, present findings/proposals, and answer clarifying questions.
• Create and maintain comprehensive, up-to-date documentation on the teams data products
• Take ownership of several data products, ensuring they remain accurate, up-to-date, and relevant
• Provide ad-hoc analysis, data extraction, and support to leadership and other departments to address specific business questions using readily available data

Skills and preferred qualifications

• Bachelors degree in Engineering, Mathematics, Sciences, or a related field.
• Industry experience in reporting, BI, data analysis, or a similar position with an operations focus.
• Required: Proficiency with SQL, BI tools, or Python for developing data models, automation, and dashboards. Tableau experience is a plus.
• Experience with AWS and/or Airflow.
• Experience performing business statistics (e.g., descriptive statistics and statistical inference).
• Excellent written and verbal communication and presentation skills for both business and technical stakeholders.
• A curious mindset with an inquisitive approach to problem-solving.
• Openness to learning and a proactive effort to expand knowledge and skills.
• Ability to work independently and autonomously.

Why work for us?
At Hello Connect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, Hello Connect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
#HCHosted
Job Types: Full-time, Permanent
Pay: Php65,000.00 - Php85,000.00 per month
Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Schedule:

• Evening shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Required)

Experience:

• Data Analytics: 1 year (Required)
• SQL: 1 year (Required)