Philippines Job Openings
transcomos Asia Philippines, Inc.
BPO- Operations, Team Leader - Email and Chat support
Davao
FULL TIME
September 23, 2024
- College Graduate / Bachelor's Degree in any field
- With at least 2 years experience as Team Leader Operations in BPO set up.
- Has background in Inbound, Outbound, Voice, and Non-Voice Services (knowledge on all lines of businesses is a plus)
- Advanced Knowledge in Microsoft Office applications including Excel, Power Point and Word
- Excellent and Effective Written and Oral communication skills
- Know when and how to apply Root Cause Analysis
- Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted resource constraints.
- Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by the client and the operations.
- Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards and records retention.
- Responsible for evaluating the staff performance, coaching and orienting on the project overview.
- Assist the staff with questions and difficulties on work output; address data inconsistencies and gather the necessary information for the missing data.
- Responsible for maintaining the records of the completed work.
- Responsible for creating and sending the operations daily status report to the Supervisor.
- Facilitates in training the new staff on client specifics and workflow of data entry to make it as streamlined as possible.
- Recommends process improvement to enhance staff development and work processes to the Supervisor.
- Responsible for escalating unresolved issues to the Supervisor
- Compile and verify employee attendance, hours worked, and post information onto designated records as well as approve overtime.
- Ensures that tasks are accurately delegated based on role classifications
- Negotiates and resolves conflicts / problems among staff
- Recognizes achievement of staff and gives proper recommendations in accordance to performance
- Presides and/or mediates meetings and discussions in order to facilitate the completion of group goals.
- Any other relevant duties as directed.
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- Shift system
- 13th month salary
- Performance bonus
- How soon are you available to start?
- How long is your total experience as a Team Leader?
- Bachelor's (Preferred)
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