Shape the Future of US Banking & Finance Services with Us!
We are on the lookout for dynamic Operations Managers with extensive US Banking, Finance Services, and Insurance experience in the BPO industry. Join our high-performing teams in Cubao, Quezon City, Makati City, and Fort Bonifacio, Taguig City and take your leadership career to new heights!
About SIEGEN SOLUTIONS:
Siegen Solutions specializes in partnering technology-focused clients by connecting them with top-tier talents. Our commitment lies in bridging the gap between exceptional candidates and cutting-edge technologies. At Siegen Solutions, we understand that success hinges on the right people with the right expertise. We're here to match skilled candidates with opportunities that align perfectly with their technological prowess.
Responsibilities:

• Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.
• Identify and reinforce positive behaviors through formal and informal reward and recognition.
• Execute corporate, regional and local business imperatives to optimize team results.
• Encourage and develop teamwork among others and themselves.
• Responsible for delivery of customer satisfaction, business results and employee satisfaction to ensure achievement of scorecard and client goals.
• Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, as well as corporate and client policies, procedures and guidelines.
• Effectively communicate corporate and business expectations to all team members.
• Responsible for leading a team of up to 20 employees.
• Responsible for assets under their control.
• Provide supervision to both direct and indirect reports to ensure proper floor coverage and maintain a positive leadership presence at all times.
• Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.
• Demonstrate company core values and culture.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

Qualifications/Skills:

• 5 years of experience as FULL FLEDGED Operations Manager.
• 3 years of experience as an Operations Manager handling US Banking Finance Services and Insurance COLLECTIONS account.
• Must be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level.
• Must be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level.
• Proficient personal computer skills including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to multi-task and meet critical deadlines.
• Ability to identify and promote continuous improvement.
• Ability to understand and execute policies and procedures.
• Based in or willing to work onsite in Cubao, Quezon City, Makati City, and Fort Bonifacio, Taguig City
• Based in neighboring regions (CALABARZON, MIMAROPA, CENTRAL LUZON) and willing to commute to Cubao, Quezon City, Makati City, and Fort Bonifacio, Taguig City

Educational Background:

• At least 2nd year college (HS Graduate Old curriculum) OR;
• Bachelor's Degree from any specialty.

What’s in it for you?

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Long-term Disability Insurance
• Growth Opportunities
• Bonuses
• Tuition Reimbursement
• Retirement Planning
• Brand discounts

Job Type: Full-time
Pay: Up to Php60,000.00 per month
Schedule:

• Evening shift
• Night shift
• Rotational shift
• Shift system

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Did you finish 2 years in college (or equivalent) with no back subjects? Write N/A for degree holders.
• Okay with working onsite under a graveyard and/or shifting schedule?
• Have you had any recent application with the following companies: Accenture Philippines, IBM, Alorica, Wells Fargo? If yes, please indicate: Yes - (Specific Company) Note: FAILURE TO COMPLY / DISHONESTY WILL LEAD TO DELAYED PROCESSING OF APPLICATION
• Indicate sites amenable to work in Cubao, Quezon City, Makati City, and Fort Bonifacio, Taguig City.

Experience:

• Operations Manager: 5 years (Required)
• US Banking & Finance Collections: 3 years (Preferred)
• US Banking Finance/Insurance: 3 years (Required)