Advance Your Leadership Career in BPO! We’re Hiring Team Leads/Operations Supervisors!
If you're an experienced Team Lead or Operations Supervisor with a strong background in US Banking, Finance, and Insurance within the BPO industry, we have an exciting opportunity for you! Join our growing team in Makati City.
About SIEGEN SOLUTIONS:
Siegen Solutions specializes in partnering technology-focused clients by connecting them with top-tier talents. Our commitment lies in bridging the gap between exceptional candidates and cutting-edge technologies. At Siegen Solutions, we understand that success hinges on the right people with the right expertise. We're here to match skilled candidates with opportunities that align perfectly with their technological prowess.
Responsibilities:

• Responsible for hiring, training, retaining, and developing their respective team members.
• Responsible to lead the effective and profitable results for their team.
• Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds client expectations.
• Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment.
• Active role model demonstrating pride and ownership as a leader of the organization.

Qualifications/Skills:

• At least 3 years of experience as an Operations Team Leader.
• Minimum 1-2 years of experience as a Team Leader in US Banking Finance Services and Insurance (BPO).
• With Inbound/outbound collections experience in a US Financial/Bank campaign as an Operations Team Leader.
• Must be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level.
• Proficient personal computer skills including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to multi-task and meet critical deadlines.
• Ability to identify and promote continuous improvement.
• Ability to understand and execute policies and procedures.
• Based in or willing to work onsite in Makati City.
• Based in neighboring regions (CALABARZON, MIMAROPA, CENTRAL LUZON) and willing to commute to Makati City.

Educational Background:

• At least 2nd year college (HS Graduate Old curriculum) OR;
• Bachelor's Degree from any specialty.

What’s in it for you?

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Long-term Disability Insurance
• Growth Opportunities
• Bonuses
• Tuition Reimbursement
• Retirement Planning
• Brand discounts

Job Type: Full-time
Pay: Up to Php45,000.00 per month
Schedule:

• Evening shift
• Night shift
• Rotational shift
• Shift system

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Did you finish 2 years in college (or equivalent) with no back subjects? Write N/A for degree holders.
• Okay with working onsite under a graveyard and/or shifting schedule?
• Have you had any recent application with the following companies: Accenture Philippines, IBM, Alorica, Wells Fargo? If yes, please indicate: Yes - (Specific Company) Note: FAILURE TO COMPLY / DISHONESTY WILL LEAD TO DELAYED PROCESSING OF APPLICATION

Experience:

• Operations Team Lead/Team Manager/Supervisor: 3 years (Required)
• US Banking Finance/Insurance Account Lead: 2 years (Required)
• Inbound/Outbound US Banking/Finance Collection: 2 years (Preferred)