Philippines Job Openings

Aviation Solutions GSA Philippines

Cargo Customer Service Representative (Clark-based)

Angeles

FULL TIME

October 23, 2024

Job Summary: The Cargo Customer Service Representative is responsible for managing cargo booking requests, ensuring smooth coordination between clients, agents, and airline operations. This role includes providing flight schedules, negotiating rates, monitoring shipments, and supporting Ground Handling Agents (GHA) during flight operations. Additionally, the position requires updating booking rates, preparing reports, and addressing irregularities in cargo handling to meet airline standards and client satisfaction.
Key Responsibilities:
  • Cargo Booking and Client Coordination:
  • Handle cargo booking requests, providing flight schedules with available capacity.
  • Coordinate and negotiate requested flight options and rates with agents, Revenue Management, and Regional Office.
  • Offer alternative solutions to cater to client booking requests and expand the market by offering new routes via telemarketing.
  • Manage inquiries regarding regular and special cargo acceptance and ensure proper booking in the system in line with SOPs.
  • Regularly update agents on booking status and monitor capacity dashboards to evaluate requests.
  • Assist AP bookings and manage cargo rebate requests
  • Shipment Monitoring and Irregularity Handling:
  • Monitor flown shipments from departure to delivery, ensuring smooth cargo transfer and delivery to consignee.
  • Update agents on shipment statuses, handle irregularities such as delays or damages, and conduct investigations to resolve issues.
  • Share updated monitoring files and prepare irregularity reports for client reference.
  • Provide pre-alerts for VIP shipments and ensure timely coordination for on-time deliveries.
  • Address requests for Cargo Charges Correction Advice (CCA).
  • Rate Management:
  • Ensure correct pricing is applied during booking, as per client agreements, and update rates in the system.
  • Coordinate pending rate cases with Revenue Management and regional offices.
  • Collaborate with sales to verify rates and handle inquiries from finance regarding rate discrepancies.
  • Support for GHA Operations:
  • Assist Ground Handling Agents during flight operations, creating realistic cargo loading plans.
  • Address GHA concerns regarding system errors and support document completion by coordinating with clients.
  • Coordinate ULD (Unit Load Device) pull-outs and other client requests related to cargo transfer and document verification.
  • Administrative and Reporting Support:
  • Prepare and submit weekly and monthly reports within specified timelines.
  • Secure flight manifests from GHAs and ensure proper documentation of cargo operations.
  • Assist in registering shipments and notify agents of registry information for CRK, MNL, and CEB.
Qualifications:
  • Must possess Bachelor's Degree
  • Strong communication and negotiation skills.
  • Experience in logistics or cargo operations, customer service, and sales.
  • Familiarity with airline booking systems and cargo handling processes.
  • Willing to be assigned to Clark Pampanga
Job Type: Full-time
Schedule:
  • Monday to Friday
  • Weekends
Application Question(s):
  • What is your current and asking salary?
Education:
  • Bachelor's (Required)
Experience:
  • Customer Service Representative: 1 year (Required)
Language:
  • English (Required)
Work Location: In person
New Job Alerts
Tahj/NSDMM Management

Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!

Santa Rosa

FULL TIME

November 19, 2024

View Job Description
Lancesoft philippines

Senior SAP Fico Consultant

Manila

CONTRACT

November 19, 2024

View Job Description
GH Specialist Philippines Incorporated

IT/Graphics Designers for Fresh Grad - Makati Area

Makati City

FULL TIME

November 19, 2024

View Job Description
Simpletrade Solutions Inc.

Finance Supervisor

Quezon City

FULL TIME

November 19, 2024

View Job Description
PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description
Looking for similar job?
Bill Gosling Outsourcing

ONE DAY HIRING PROCESS - Customer Service Representative (18982)

Taguig

FULL TIME

October 8, 2024

View Job Description
Isuzu Philippines Corporation

Customer Care Staff

Dasmariñas

FULL TIME

October 7, 2024

View Job Description
LanceSoft Inc

Customer Service Representative (CSR) - Cebu - WFH

FULL TIME

October 7, 2024

View Job Description
Ampersand Management & Development Group

Customer Service Associate (MOA, PASAY) NO INTERVIEW - ASSESSMENT ONLY (ONSITE)

Pasay

FULL TIME

October 8, 2024

View Job Description
Model Solution, Inc.

Customer Service Representatives Urgent Hiring- Open to Fresh Grads and Career Shifter

Mandaue City

FULL TIME

October 8, 2024

View Job Description
Getz Healthcare (Philippines)

Customer Service Agent (Fixed Term)

Manila

FULL TIME

October 8, 2024

View Job Description
New Job Alerts
Tahj/NSDMM Management

Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!

Santa Rosa

FULL TIME

November 19, 2024

View Job Description
Lancesoft philippines

Senior SAP Fico Consultant

Manila

CONTRACT

November 19, 2024

View Job Description
GH Specialist Philippines Incorporated

IT/Graphics Designers for Fresh Grad - Makati Area

Makati City

FULL TIME

November 19, 2024

View Job Description
Simpletrade Solutions Inc.

Finance Supervisor

Quezon City

FULL TIME

November 19, 2024

View Job Description
PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description