Job Title: Client Success Coordinator / Support Specialist
Hours: 40 hours per week, Monday to Friday, 9AM - 6PM Pacific Standard Time.
Employment Type: Full-Time (may start Part-Time initially with a minimum of 20 hours per week)
Location: Permanent Remote, with a preference for candidates based in the Philippines, Nicaragua, or Colombia.
About Us:We are a leading provider of real estate media solutions, specializing in high-quality photography and videography services for real estate agents. Our mission is to help clients effectively market their properties and strengthen their online presence.
Job Overview:
We’re seeking a dedicated and customer-oriented Client Success Specialist with excellent English communication skills to join our team. This role is essential to delivering an outstanding customer experience, supporting our clients’ success, and building strong relationships that contribute to long-term loyalty and satisfaction.
Key Responsibilities:

• Serve as the primary point of contact for client inquiries, providing prompt and professional responses via phone, email, and chat.
• Proactively reach out to clients to gather feedback, answer questions, and ensure satisfaction with our services.
• Assist clients in navigating our services, tools, and booking processes, ensuring they have a smooth experience.
• Collaborate with internal teams to address client needs, resolve issues, and fulfill requests accurately and efficiently.
• Monitor and track client satisfaction and feedback, escalating issues when necessary and following up to ensure client needs are met.
• Support the onboarding of new clients by providing information, answering questions, and ensuring a positive start with our services.
• Help create and maintain client resources and documentation, such as FAQs and service guides, to assist clients with common inquiries.

Requirements:

• Proven experience in a customer support or client success role, ideally within the real estate or media industry.
• Strong English communication skills, both verbal and written, with a focus on clarity, empathy, and professionalism.
• Proficiency in customer service tools (e.g., CRM software, helpdesk systems).
• Strong problem-solving skills and the ability to handle client concerns with patience and attention to detail.
• Ability to manage multiple client interactions and prioritize tasks effectively.
• Experience with real estate media services or an understanding of the real estate industry is a plus.

Values We Look For:

• Initiative & Proactivity: We value team members who take action without waiting for direction, anticipate needs or problems, and consistently look for ways to contribute to both client and company success.
• Adaptability & Resourcefulness: Our ideal candidate thrives in fast-paced, changing environments and finds creative solutions to challenges with the resources available.
• Growth Mindset: We seek individuals who are eager to learn, improve, and continuously develop, viewing feedback and setbacks as opportunities for growth.
• Integrity & Accountability: We prioritize people who always do the right thing, take ownership of their work, and hold themselves accountable for delivering results.
• Team-Oriented: Success is a collective effort. We value those who collaborate well with others and understand that individual success is tied to the success of the team.

Job Types: Full-time, Part-time
Pay: Php25,000.00 - Php50,000.00 per month
Expected hours: 20 – 40 per week
Benefits:

• Opportunities for promotion
• Work from home

Schedule:

• Evening shift
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Yearly bonus

Application Question(s):

• email?

Experience:

• Customer service: 2 years (Required)
• Administrative: 2 years (Required)