Philippines Job Openings
TSI - Transworld System, Inc (Philippines)
Consumer Affairs Advocate
Quezon City
FULL TIME
September 2, 2024
Responsible in communicating to consumers, in accordance with collection laws and department guidelines, in an attempt to resolve disputed accounts.
PRIMARY RESPONSIBILITIES:
· Negotiate acceptable payment arrangements based on client, company and department requirements in an effort to resolve accounts.
· Provide prompt resolution to customer inquiries by providing accurate and appropriate information
· Submit requests to remove entries from consumer credit reports as a result of fraud or identity theft to the appropriate internal unit for processing.
· Accurately document and update records in required system
· Communicate to customers and attempt to bring resolution to unpaid accounts
· Maintain diplomacy and tact when dealing with upset or escalated calls
· Submit requests to remove entries from consumer credit reports as a result of fraud or identity theft to the appropriate internal unit for processing.
· Perform other duties as assigned by the management
PERSON SPECIFICATION:
· Demonstrate above average to excellent communication skills
· Strong organizational and listening skills
· Identify complex problems and review related information to develop and evaluate options and implement solutions
· High degree of drive and determination to achieve or exceed set goals
· Ability to work in a team fostered environment and can multi-tasked
JOB SPECIFICATION:
- High School Diploma required. Bachelor’s Degree or if Undergraduate, with relevant work experience preferred
- Six months of previous call center and customer service experience, preferred.
- Able to pick up new concepts quickly and can adhere to different policies and account changes
- Can type at least 30wpm
- Excellent communication and interpersonal skills.
- Willing to work on shifting schedules, holidays, weekends, and extended hours.
Pay: Php22,000.00 per month
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