Philippines Job Openings

BTI Payments (Philippines), Inc.

Customer Care Representative

Makati City

November 18, 2024

About the Company:
BTI Payments Philippines, Inc., is an independent diversified payments technology provider. We are accredited by the Bangko Sentral ng Pilipinas (BSP) as Operator for Payment System, and Banc Net as Independent ATM deployer.
To date, we own and manage over 1,800 Pay & Go kiosks and 46 Cash Connect ATM machines nationwide.
We are a wholly owned subsidiary of Banktech – a leader in ATM and payment technology in Australia for 25 years, bringing decades expertise and experience into transactions processing and payment device management, across Australia, India, Cambodia and the Philippines.
Duties and Responsibilities:
Job Description:
The goal of a Customer Care Representative is to ensure the satisfaction of consumers before, during, and after using our product. He or she must know how to empathize and appease disputes of customers and key partners Duties and Responsibilities:
Qualifications:

Graduate of any 4-year course is preferred.
Fresh Graduates are welcome to apply!
Good computer navigation skills
Strong communication, interpersonal, and analytical skills are required.
Must have working experience in the related field is required for this position.
Ability to work shifting schedules.

Duties and Responsibilities:

Manage and respond to all concerns from customers and key partners.
Capture all necessary information and customers events to further analyze common issues and concerns.
Must effectively be able to resolve concerns within the given service level agreements of the department and be able to escalate problems when necessary.
Shall be open to accept and perform other similar and related duties as may be required from time to time.

Job Type: Fixed term
Schedule:

8 hour shift

Application Question(s):

What is your expected salary?
When can you start working with us?

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