Job description
Qualifications

• Candidate must possess at least a Bachelor's Degree in Business and/or related studies.
• Minimum of 1-2 years related experience • Experience working as a Program / Project Assistant of medium-large sized projects with proven success using a project management methodology applied throughout a projects lifecycle
• Prior experience in audit management system a plus.
• Prior experience in Analytics and Power BI a positive • Experience with a large, functionally diverse, and informed user base that demands high quality applications.
• Must be willing to work in Pasong Tamo Extension, Chino Roces Makati City

Duties and Responsibilities:
SPECIFIC ROLES
1. Support the business to monitoring the on-time delivery of services.
2. Support Program Manager’s for selected client specific task(s)
3. Handle various departmental administration duties.
4. Ownership of your own training plan to continuously improve knowledge in the role and take responsibility for projects/objectives and delivery up to expectation.
5. Complete task assigned as per the work statement/procedure provided.
6. Demonstrate initiative in building relationship within the team and Program Managers.
7. Manage high level of productivity while maintaining quality and providing an empathetic and supporting experience to internal and external customers.
8. Learn various platforms to be used in performing the tasks to provide desired output (internal and client systems).
KEY ROLES, FUNCTIONS and ACCOUNTABILITIES
· Audit Request and GSCC Profile Maintenance (various clients per assignment)
· Client audit tracker maintenance
· Client summary consolidation and submission
· Client Support (various support needed by the client – updating of system, forwarding of email and other adhoc requirements)
· Global Team Support (various support needed by the global team – file maintenance, updating of records, consolidation)
· Monitoring of Delivery (to ensure the country operation is making progress on the requested audits)
· Query of Delivery (to accommodate various concerns internal and external client raised from time to time)
· Attend the request per client in the centralized system.
· As needed coordination with the Program Manager, Local office and other team members from other countries.
· Support other team member’s tasks as needed.
Job Type: Full-time
Benefits:

• Work from home

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Job Type: Full-time
Pay: Php17,000.00 - Php22,000.00 per month
Benefits:

• Health insurance
• Life insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay