● Manages inquiries through various social media channels.
● Handles customer complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
● Ensures that customers are satisfied with products or services.
● Engaging customers from time to time to get feedback and monitor post purchase satisfaction.
● Informing customers about new products or services
● Determining the quickest, most effective ways to answer customer questions.
● Escalating queries and concerns
● Troubleshooting common issues with a product or service
● Assess the company’s customer service policies and processes and identify areas for improvement.
● Other duties may be performed.
QUALIFICATION:
● College level with or without work experience.
● Above average English communication skills
● Good interpersonal skills
● Analytical and problem-solving skills
● Good comprehension skills
● Basic knowledge with MS Office
● Willing to work on shifting schedules, weekends, and holidays.
Job Type: Full-time
Pay: Php610.00 - Php650.00 per day
Benefits:

• Life insurance
• Paid training
• Promotion to permanent employee

Schedule:

• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay