Job Description
Role: Technical Support or Customer Service Associate (CSA)
Job Type: Fixed-term (Seasonal), Full-time
Location: Philam Life bldg., Cebu Business Park, Bo. Luz, Cebu City
What will you do as a Customer Service Associate?
As an Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our North America and United Kingdom (UK) markets/ customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.
What strengths will you bring?

• Hard-working, articulate, and detail-oriented.
• Friendly and customer-focused in every situation.
• Ability to learn quickly and embrace change.
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

• Government mandated benefits.

What should you prepare for your application?

• Government-issued IDs
• Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth

If this sounds like it’s you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Job Qualification
What qualifications do we need from you?

• Minimum age: 18 years old
• Completed at least two years in college or Senior High Graduate; or
• High school graduate (old curriculum) with at least one (1) year customer service experience; or,
• Less than two years in college with at least one (1) year customer service experience.
• Have the right to work in the Philippines without restrictions.
• Strong communication skills in English (both written and oral fluency).

Job Type: Full-time
Pay: Php21,000.00 - Php22,000.00 per month
Benefits:

• Health insurance

Schedule:

• Evening shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)